Bakery Manager: Lead People, Elevate Experience, Grow Profit

GAIL's; Camden Town; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Free food on shift

50% off food when not working

33 days holiday

Pension scheme

Health & wellbeing support

Cycle to Work

Job summary

GAIL's is seeking a General Manager to lead a bakery, owning its performance across people, product and profit while delivering exceptional customer experiences. You will build and mentor a high-performing team and shape an inclusive culture that values accountability and growth.

Responsibilities include driving sales and operational excellence, leveraging data to improve outcomes, and ensuring safety and quality across food, coffee and service.

Qualifications

• Management experience in hospitality, retail or another customer-focused environment and ability to deliver results through people.

Responsibilities

• Own the bakery's performance across people, product, customer experience, place and profit.
• Build, develop and inspire a high-performing team.
• Create an inclusive culture where people feel valued, supported and accountable.
• Recruit and develop future leaders through coaching, training and succession planning.
• Drive sales growth, profitability and operational excellence.
• Champion exceptional standards across food, coffee and customer service.
• Use commercial insights and performance data to drive improvements.
• Ensure safety, compliance and bakery presentation to the highest standards.
• Build strong relationships within the local community.
• Lead change and bring new initiatives to life.

Skills

People management

Hospitality experience

Customer experience

Leadership

Job description

GAIL's is seeking a General Manager to lead a bakery, owning its performance across people, product and profit while delivering exceptional customer experiences. You will build and mentor a high-performing team and shape an inclusive culture that values accountability and growth.

Responsibilities include driving sales and operational excellence, leveraging data to improve outcomes, and ensuring safety and quality across food, coffee and service.