Bakery Team Lead & Performance Coach

GAIL'S; Watford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free food and drink on shift

50% off food and drink when not on a  

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Pension Scheme

Health & Wellbeing support

Job summary

GAIL'S Bakery is seeking an Assistant Bakery Manager to lead on the shop floor, manage shifts and drive bakery performance while delivering the exceptional customer experiences we’re known for.

You’ll coach teams, support recruitment, harness bakery data to spot opportunities, and partner with the Bakery Manager to create a high-performing, welcoming community hub.

This role offers progression toward running your own bakery and development programmes to rise with GAIL's.

Qualifications

• Experience leading a team in hospitality, retail or customer-focused environment.
• Strong people development and coaching skills.
• Commercial awareness and ability to drive performance.

Responsibilities

• Leading shifts and creating an environment where teams can perform at their best.
• Coaching, developing and inspiring Breadheads every day.
• Supporting recruitment, onboarding and development of future Team Leaders and Head Crafters.
• Taking ownership of key operational areas, driving improvements and delivering results.
• Using bakery performance data to understand trends, spot opportunities and improve performance.
• Championing exceptional standards across food, coffee, availability and customer experience.
• Creating memorable customer moments and building loyalty within your local community.
• Maintaining the highest standards of safety, compliance and bakery presentation.
• Working with the Bakery Manager to deliver a high-performing bakery and develop future leaders.

Skills

Team leadership

Customer service

Hospitality

Retail operations

Job description

GAIL'S Bakery is seeking an Assistant Bakery Manager to lead on the shop floor, manage shifts and drive bakery performance while delivering the exceptional customer experiences we’re known for.

You’ll coach teams, support recruitment, harness bakery data to spot opportunities, and partner with the Bakery Manager to create a high-performing, welcoming community hub.

This role offers progression toward running your own bakery and development programmes to rise with GAIL's.