Bakery Manager: Lead People, Profit & Experience

GAIL'S; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Free food and drink whilst on shift

50% off food and drink when not on

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Pension Scheme

Annual Pay Review

Health & Wellbeing support

Job summary

GAIL's is seeking a passionate Bakery Manager who will own every aspect of a bakery, from people to product and profit. You will lead a high-performing team, deliver exceptional customer experiences, and champion standards across food and service, while driving continuous improvement and community engagement.

The role requires hands-on leadership in a fast-paced hospitality/retail environment, with a focus on coaching, succession planning and delivering results through people.

Qualifications

• Management experience in hospitality, retail or customer-focused environments.
• Ability to deliver results through people.
• Willingness to recruit, coach and develop future leaders.

Responsibilities

• Own bakery performance across people, product, customer experience, place and profit.
• Build, develop and inspire a high-performing team.
• Create an inclusive culture where people feel valued and accountable.
• Recruit and develop future leaders through coaching and succession planning.
• Drive sales growth, profitability and operational excellence.
• Champion standards across food, coffee and customer service.
• Use performance data to improve and make informed decisions.
• Ensure safety, compliance and bakery presentation.
• Build relationships within the local community.
• Lead change and implement new initiatives.

Skills

People-first leadership

Commercial mindset

Talent development

Decisive ownership

Resilient & adaptable

Customer experience focus

Hospitality passion

Job description

GAIL's is seeking a passionate Bakery Manager who will own every aspect of a bakery, from people to product and profit. You will lead a high-performing team, deliver exceptional customer experiences, and champion standards across food and service, while driving continuous improvement and community engagement.

The role requires hands-on leadership in a fast-paced hospitality/retail environment, with a focus on coaching, succession planning and delivering results through people.