Bakery Manager: Lead Teams, Profit & Community

GAIL's; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free food on shift

Food discounts

33 days holiday

Buy & Sell Holiday

Long service holiday

Annual pay review

Pension scheme

Wellbeing support

Nursery scheme

Tech discounts

Gym discounts

EV leasing

Cycle to Work

Refer-a-Friend bonus

GP service

Job summary

GAIL's in Central London is seeking a General Manager to lead a bakery team with energy and a people-first approach. You will own performance across people, product and profit, coach a high-performing team, and drive exceptional customer experiences while upholding standards and community engagement.

You will recruit, develop future leaders, analyse performance data, and champion operational excellence with a hands-on, commercial mindset. This role offers scope to shape the guest journey daily.

Qualifications

• Experience leading hospitality/retail teams to deliver strong results.
• Proven ability to coach and develop talent and succession planning.
• Strong customer service ethos with a track record of delivering exceptional guest experiences.

Responsibilities

• Own bakery performance across people, product, customer experience, place and profit.
• Build and inspire a high-performing team.
• Create an inclusive culture where people feel valued and accountable.
• Recruit and develop future leaders through coaching and succession planning.
• Drive sales growth, profitability and operational excellence.
• Champion high standards for food, coffee and service quality.
• Use performance data to guide decisions and drive improvements.
• Ensure safety, compliance and bakery presentation standards.
• Build relationships within the local community.
• Lead change and bring new initiatives to life.

Skills

People leadership

Hospitality experience

Customer focus

Commercial mindset

Recruitment & coaching

Change management

Job description

GAIL's in Central London is seeking a General Manager to lead a bakery team with energy and a people-first approach. You will own performance across people, product and profit, coach a high-performing team, and drive exceptional customer experiences while upholding standards and community engagement.

You will recruit, develop future leaders, analyse performance data, and champion operational excellence with a hands-on, commercial mindset. This role offers scope to shape the guest journey daily.