Baggage Flow Operator – Airport Operations Specialist

MAG (Airports Group); Uttlesford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual/GP service, available 24/

Job summary

MAG (Airports Group) is hiring a Baggage Field Operator at London Stansted Airport. You will help ensure baggage moves safely, efficiently and securely through the baggage systems, working with delivery managers and operations teams to keep the flow from check-in to aircraft departure and from arrival to collection.

The role blends customer service with operational excellence, responding to baggage incidents, supporting contingency operations and delivering a high-quality baggage delivery

Qualifications

• GCSEs or equivalent foundation-level qualifications in English and numeracy.
• The ability to learn and safely operate specialist baggage equipment following training.
• A strong commitment to health, safety and security standards.
• The ability to work in a physically active environment and meet the fitness requirements of the role.
• Strong communication and teamwork skills with a positive, can-do attitude.
• A flexible approach and willingness to support operational requirements.
• The confidence to use initiative, identify issues and respond quickly to maintain operational performance.
• A commitment to maintaining professional standards of conduct and appearance.

Responsibilities

• Operate baggage manual stations in line with training and local procedures.
• Provide first-line response to baggage incidents, disruptions and contingency events.
• Support the safe and efficient movement of baggage throughout the airport.
• Respond to baggage flow incidents and escalat
• Work with Control Room Operators to restore baggage flow quickly and safely.
• Assist passengers with baggage-related enquiries in arrivals areas.
• Support baggage contingency and repatriation activities when required.
• Assist with manual encoding of problem baggage.
• Support engineering and maintenance teams by moving tools, equipment and spares when required.
• Conduct inspections to identify misplaced baggage, system issues and safety hazards.
• Maintain high standards of safety, security and operational performance.
• Participate in mandatory and developmental training.

Skills

GCSEs English & numeracy

Job description

MAG (Airports Group) is hiring a Baggage Field Operator at London Stansted Airport. You will help ensure baggage moves safely, efficiently and securely through the baggage systems, working with delivery managers and operations teams to keep the flow from check-in to aircraft departure and from arrival to collection.

The role blends customer service with operational excellence, responding to baggage incidents, supporting contingency operations and delivering a high-quality baggage delivery