Systems Baggage Operator

Manchester Airport plc.; Greater London; Hybrid; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Up to 10% company pension

Free parking

Subsidised public transport

Wide range of discounts

2 volunteering days per year

24/7 Virtual/GP service

Job summary

MAG (Airports Group) is hiring a System Baggage Operator at London Stansted Airport. You will play a central role in moving baggage efficiently from departure to reclaim, supporting safe operations.

The role requires strong communication, detailed planning, and the ability to work in fast-moving environments. MAG offers a structured career path, a competitive salary, and a broad benefits package.

Qualifications

• Excellent written and verbal communications.
• Comfort with computer-based systems and digital tools.
• Clear radio communication skills required.
• Strong operational planning and coordination abilities.
• Team-oriented and collaborative approach.
• Ability to follow established procedures and contingency plans.
• Proactive safety, security and problem-solving mindset.
• Experience with Microsoft 365, SAC, SCADA, CIS Chroma and CCTV is advantageous.

Responsibilities

• Operate and control baggage departure/arrival systems.
• Prioritise interventions and coordinate fault responses.
• Balance and redirect baggage to optimise throughput.
• Manage arrivals throughput and reclaim allocation.
• Help recover systems after abnormal operations and restore baggage flow.
• Support contingency procedures as needed.
• Maintain accurate shift logs and handovers.
• Monitor baggage system health and safety; support manual interventions.
• Collate and report SLA/SQC baggage performance data.

Skills

Strong written and verbal comms

Confidence using computer-based tools

Clear radio communication skills

Operational planning & coordination

Collaborative team player

Ability to follow procedures & conting

Proactive safety mindset

Experience with Microsoft 365 & CCTV

Tools

Microsoft 365

SAC

SCADA

CIS Chroma

CCTV systems

Job description

Select how often (in days) to receive an alert:

• £35,266.00, rising to £39,092.46 upon successful completion of a three-month qualifying period, plus 17.5% shift allowance.

About us?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual/GP service, available 24 hours a day, 7 days a week

The role

As a System Baggage Operator, you'll be at the heart of an operation that helps keep baggage moving through the airport. From getting departing bags to the right aircraft to ensuring arriving baggage reaches reclaim on time, you'll play an important part in keeping the operation flowing safely and efficiently.

Your key responsibilities will include:

You'll also collaborate with Baggage Delivery Managers, Field Operators, Technicians, handling agents and other operational teams, requiring clear communication and confident decisions.

• Operate and control baggage departure/arrival systems.
• Prioritise interventions and coordinate fault responses.
• Balance and redirect baggage to optimise throughput.
• Manage arrivals throughput and reclaim allocation.
• Help recover systems after abnormal operations, restoring baggage flow quickly and safely.
• Support contingency procedures as needed.
• Maintain accurate shift logs and handovers.
• Monitor baggage system health and safety; support manual interventions as needed.
• Collate and report SLA/SQC baggage performance data.

What will make you successful in the role?

We're seeking someone who enjoys fast-moving operations and stays focused as priorities change.

• Strong written and verbal communication skills.
• Confidence using computer-based systems and digital tools.
• Clear radio communication skills.
• Good operational planning and coordination skills.
• A collaborative approach and effective teamwork skills.
• Confidence coordinating tasks with others to maintain safe operations.
• Ability to follow operational procedures and contingency plans.
• A proactive approach to safety, security and problem-solving.
• Experience with Microsoft 365, SAC, SCADA, CIS Chroma and CCTV systems is advantageous.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.