Baggage Field Operator

MAG; Uttlesford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual/GP service, available 24/

Job summary

MAG (Airports Group) is hiring a Baggage Field Operator at London Stansted Airport. You will help ensure baggage moves safely, efficiently and securely through the baggage systems, working with delivery managers and operations teams to keep the flow from check-in to aircraft departure and from arrival to collection.

The role blends customer service with operational excellence, responding to baggage incidents, supporting contingency operations and delivering a high-quality baggage delivery

Qualifications

• GCSEs or equivalent foundation-level qualifications in English and numeracy.
• The ability to learn and safely operate specialist baggage equipment following training.
• A strong commitment to health, safety and security standards.
• The ability to work in a physically active environment and meet the fitness requirements of the role.
• Strong communication and teamwork skills with a positive, can-do attitude.
• A flexible approach and willingness to support operational requirements.
• The confidence to use initiative, identify issues and respond quickly to maintain operational performance.
• A commitment to maintaining professional standards of conduct and appearance.

Responsibilities

• Operate baggage manual stations in line with training and local procedures.
• Provide first-line response to baggage incidents, disruptions and contingency events.
• Support the safe and efficient movement of baggage throughout the airport.
• Respond to baggage flow incidents and escalat
• Work with Control Room Operators to restore baggage flow quickly and safely.
• Assist passengers with baggage-related enquiries in arrivals areas.
• Support baggage contingency and repatriation activities when required.
• Assist with manual encoding of problem baggage.
• Support engineering and maintenance teams by moving tools, equipment and spares when required.
• Conduct inspections to identify misplaced baggage, system issues and safety hazards.
• Maintain high standards of safety, security and operational performance.
• Participate in mandatory and developmental training.

Skills

GCSEs English & numeracy

Job description

Select how often (in days) to receive an alert:

• £ 27,311.40 rising to £30,241.58 upon successful completion of a three-month qualifying period, plus 17.5% shift allowance.

About us?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual/GP service, available 24 hours a day, 7 days a week

The role

As a Baggage Field Operator, you'll play a key role in ensuring baggage moves safely, efficiently and securely through London Stansted Airport's baggage systems. Working closely with the Baggage Delivery Manager and operational teams, you'll help maintain the smooth flow of baggage from check-in to aircraft departure and from arrival to collection.

This hands-on role is at the heart of airport operations, combining customer service, operational excellence and problem-solving in a dynamic environment. You'll be responsible for responding to baggage flow incidents, supporting contingency operations and ensuring passengers receive a high-quality baggage delivery experience.

Your key accountabilities will include:

• Operate baggage manual stations in line with training and local procedures.
• Provide first-line response to baggage incidents, disruptions and contingency events.
• Support the safe and efficient movement of baggage throughout the airport.
• Respond to baggage flow incidents and escalat
• Work with Control Room Operators to restore baggage flow quickly and safely.
• Assist passengers with baggage-related enquiries in arrivals areas.
• Support baggage contingency and repatriation activities when required.
• Assist with manual encoding of problem baggage.
• Support engineering and maintenance teams by moving tools, equipment and spares when required.
• Conduct inspections to identify misplaced baggage, system issues and safety hazards.
• Maintain high standards of safety, security and operational performance.
• Participate in mandatory and developmental training.

What will make you successful in the role?

• We're looking for individuals who enjoy the operational environment and delivering safe, efficient and customer-focused services.
• GCSEs or equivalent foundation-level qualifications in English and numeracy.
• The ability to learn and safely operate specialist baggage equipment following training.
• A strong commitment to health, safety and security standards.
• The ability to work in a physically active environment and meet the fitness requirements of the role.
• Strong communication and teamwork skills with a positive, can-do attitude.
• A flexible approach and willingness to support operational requirements.
• The confidence to use initiative, identify issues and respond quickly to maintain operational performance.
• A commitment to maintaining professional standards of conduct and appearance.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.