Back Office and Invoicing Team Leader (mfd)

CCR (Carrier Commercial Refrigeration); Abingdon; On-site; GBP 40,000 - 56,000; Full time

Job summary

CCR (Carrier Commercial Refrigeration) in Abingdon is seeking a Teamleader for the Back Office and Invoicing function. You will lead the invoicing team, ensure complete, accurate and timely billing of services delivered, and reduce backlog.

You will oversee invoicing of service, maintenance, repair, materials and other billables, ensure contract and price list application, and coordinate with Operations, Finance and customers.

Qualifications

• Commercial qualification with several years of invoicing, order processing, billing or service administration.
• Leadership experience and strong knowledge of service contracts, pricing, VAT & internal controls.
• High accuracy, analytical skills, assertiveness and solution-oriented communication.
• Proficiency in SAP/ERP systems and field service management apps; strong Excel & MS Office.
• Fluent English; cross-functional collaboration with dispatch, finance, and customers.

Responsibilities

• Lead the Back office and Invoicing team, manage workload distribution, backup coverage, and operational priorities.
• Oversee invoicing of service, maintenance, repair, materials and other billables.
• Ensure correct application of contracts, price lists, VAT and tax rules.
• Monitor backlog, processing times, and month-end / year-end closing.
• Coordinate feedback cases with Supervisors, Technicians, Dispatching and Finance.
• Analyze root causes of invoicing errors and drive fixes to improve first-time-right performance.
• Support system and process improvements, particularly at the interface between Field Service systems and SAP S/4HANA.
• Prepare reporting and escalations relating to invoicing performance, revenue realization, and working capital.
• Sets operational priorities, allocates clarification cases, and approves invoices per delegated authority.
• Escalate issues where documents are missing or obligations unclear.

Skills

Leadership

Analytical thinking

High accuracy

Solution-oriented communication

Fluent English

Education

Commercial qualification

Tools

SAP/ERP systems

Microsoft Excel

Field service management apps

Microsoft Office

Job description

Overview

Build a career with confidence

At CCR, you’re joining the world leader in healthy, safe,sustainableand intelligent building and cold chain solutions. We create solutions that matter for people andourplanet – and our employees are the heart of it all. We are a company of innovators and problem-solvers.

As an employer of choice, we strive to provide a great place to work that attracts,developsand retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, CCR’s greatest assets are the expertise,creativityand passion of our employees– and we’re excited for you to join the team.

The Teamleader role is based in Abingdon and leads the invoicing function and ensures the complete, accurate, and timely billing of services delivered. The position is responsible for reducing invoicing backlog, improving data and process quality, and coordinating clarification cases with operational and financial stakeholders.

Responsibilities

• Lead and develop the Back office and Invoicing team, organizing workload distribution, backup coverage, and operational priorities.
• Oversee the review and invoicing of service, maintenance, repair, material, and other billable activities.
• Ensure the correct application of contracts, price lists, fixed-fee agreements, customer accounts, purchase order requirements, and tax regulations.
• Monitor invoicing backlog, processing times, clarification cases, invoice corrections, and month-end and year-end closing requirements.
• Coordinate incomplete service reports and commercial discrepancies with Supervisors, Technicians, Dispatching, Finance, and customers.
• Analyze root causes of invoicing errors and establish standards, controls, and training initiatives to improve first-time-right performance.
• Support system and process improvements, particularly at the interface between Field Service systems and SAP S/4HANA.
• Prepare transparent reporting and escalations relating to invoicing performance, revenue realization, and working capital.
• Sets operational priorities, allocates clarification cases, and approves invoices in accordance with delegated authority and internal control requirements.
• Suspends or escalates invoicing activities where supporting documentation is missing, contractual obligations are unclear, or significant discrepancies exist.
• Directly influences revenue recognition, cash flow, working capital performance, customer satisfaction, and compliance.

Qualifications

• Commercial qualification with several years of experience in invoicing, order processing, billing administration, or service administration.
• Leadership experience and a strong understanding of service contracts, pricing structures, VAT requirements, and internal control frameworks.
• High level of accuracy, analytical capability, assertiveness, and solution-oriented communication skills.
• Advanced proficiency in SAP/ERP systems, field service management applications, Microsoft Excel, and other Microsoft Office tools.
• Fluent English.
• Works closely with Dispatching, Service Supervisors, Technicians, Modernization teams, Finance, customers, and internal control functions.
• Errors may result in revenue leakage, delayed payments, customer complaints, tax and compliance risks, and inaccurate business reporting.
• High responsibility for data privacy, audit trails, supporting documentation, segregation of duties, and approval controls.