Back of House Skills Trainer

Marston's PLC; Wolverhampton; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Car Allowance

Training and induction from our NITA

Apprenticeship programmes

Enhanced Maternity & Paternity leave

30% off in Marston's pubs and Inns

Pension & Life Assurance

Job summary

Marston's PLC in Wolverhampton is seeking a Learning & Development professional to oversee end-to-end delivery of Back of House training. You will design training content, deliver sessions face-to-face, digitally and via blended learning, and partner with Menu Development, Commercial Marketing and Operations to translate business needs into practical, engaging learning.

You should bring hands-on hospitality experience, be a confident communicator and coach, and be prepared to travel nationwide

Qualifications

• Genuine passion for learning and development
• Leadership within hospitality or high-volume operation
• Confidence presenting to groups and delivering blended learning
• Strong organisational and project management skills
• Excellent communication and interpersonal skills
• People-focused, approachable style
• Ability to build rapport with stakeholders at all levels
• Thrives in fast-paced environments and adapts quickly
• Willingness to travel nationwide with a valid UK driving licence

Responsibilities

• End-to-end delivery of learning solutions focused on Back of House operations
• Develop and deliver training through face-to-face, digital and blended formats
• Collaborate with Menu Development, Commercial Marketing and Operations to translate business needs into practical learning

Skills

Leadership experience

Public speaking / presentation

Project management

Organisation

Communication

Stakeholder management

Adaptability

Driving licence

Education

CIPD Learning & Development or HR Qualification desirable

Tools

Power BI

Beanstore/EPOS

Microsoft Office

Job description

You'll play an important role in supporting Marston's ambition to be the #1 Local Pub Company in the UK, helping our kitchen and pub teams develop the skills, knowledge and confidence they need to deliver great food and brilliant experiences for our guests. What you'll be doing You'll manage the end-to-end delivery of learning solutions focused on Back of House operations, from supporting the development of training through to delivering engaging sessions face-to-face, digitally and through blended learning. Working closely with teams across the business, including Menu Development, Commercial Marketing and Operations, you'll turn business needs into practical and engaging learning that works for our pub teams.

We're looking for someone who understands the realities of a busy kitchen environment and can use that experience to bring learning to life. You'll be a natural coach and confident communicator, comfortable presenting to groups, building relationships and adapting your approach for different audiences. As this is a nationwide role, regular travel will be required, so you'll need a full UK driving licence and access to a vehicle. What we're looking for Essential

What you'll be doing

Essential

• A genuine passion for learning, development and helping others succeed
• Leadership experience within a hospitality, Back of House or food-led environment, ideally within a busy, high-volume operation
• Confidence presenting to groups and delivering face-to-face, digital and blended learning
• Strong organisation and project management skills
• Excellent communication and interpersonal skills
• A friendly, approachable and people-focused style
• The ability to build rapport, influence and work effectively with stakeholders at all levels
• The ability to thrive in a fast-paced environment and adapt quickly to changing priorities
• A proactive, solution-focused approach to evolving business needs
• A full UK driving licence, access to a vehicle and willingness to travel nationwide

Desirable

• Knowledge of Power BI, Reputation and Beanstore/EPOS systems
• An understanding of hospitality policies and practices, including food safety, EHO requirements and stock management
• Confidence using Microsoft Office applicationsCIPD Learning & Development or HR Qualification desirable

We can't wait to see what we can make happen together! #MarstonsWherePeopleMakePubs

Contract & Compensation

£37,000 + £7,500 car allowance

35hrs per week

Award winning modern & sustainable office with the option of hybrid working

33 days annual leave with option to buy/sell up to 5 additional days per year

Enhanced parental leave policies

30% discount off food & drink in our pubs

Award winning modern & sustainable office with the option of hybrid working

33 days annual leave with option to buy/sell up to 5 additional days per year

Enhanced parental leave policies

30% discount off food & drink in our pubs

Pub Support Centre Wolverhampton WV24BH

Benefits

• Car Allowance
• Training and induction from our NITA award training team
• Apprenticeship programmes - offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston's pubs and Marston's Inns accommodation
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Save as you earn scheme
• Employee assistance programme, to support your well-being including confidential 24/7 helpline
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Health Screening Discounts
• Long Service Awards
• Buy and sell additional leave
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Healthcare Cash Plan

Come as you are. Personality and passion is important to us. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you.