Front of House Skills Trainer - 12 month FTC

Marston's PLC; Wolverhampton; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

33 days annual leave (buy/sell up to 5

30% discount in pubs

Enhanced parental leave

Employee assistance programme

Pension with life assurance

Health screening discounts

Long service awards

Gym discounts

Job summary

Marston's PLC is seeking a Front of House Skills Trainer on a 12-month fixed-term contract based at the Wolverhampton area. You will manage the delivery of learning solutions across pub operations, delivering engaging sessions face-to-face, digitally and in blended formats.

You will travel nationwide with a valid UK driving licence, build strong stakeholder relationships, and coach teams to improve guest experiences. This role requires passion for development and strong presentation skills.

Qualifications

• Passion for learning and development and personal development
• Strong organisation and project management skills
• People-focused and approachable style
• Willingness to travel nationwide with a valid UK driving licence

Responsibilities

• Deliver end-to-end learning solutions across pub operations
• Conduct face-to-face, digital and blended training sessions
• Build relationships with Commercial Marketing and Operations teams
• Travel nationwide to support pubs as needed

Skills

Learning & development

Project management

People-oriented

Adaptability

Problem solving

Hospitality leadership

Public speaking

Communication

Stakeholder management

Driving licence

Education

CIPD L&D or HR qualification

Tools

Power BI

Beanstore/EPOS systems

Microsoft Office

Job description

Due to maternity leave within the team, we're looking for a Front of House Skills Trainer to join our Learning, Leadership & Inclusion team on a 12-month fixed term contract. You'll play an important part in supporting Marston's ambition to be the #1 Local Pub Company in the UK, helping our pub teams build the skills, confidence and knowledge they need to deliver brilliant experiences for our guests.

What you'll be doing: You'll manage the end-to-end delivery of learning solutions across our pub operations, from supporting the development of training through to delivering engaging sessions face-to-face, digitally and through blended learning. Working closely with teams including Commercial Marketing and Operations, you'll build strong relationships across the business and make sure our learning solutions are practical, engaging and meet the needs of our pub teams. We're looking for someone who is passionate about learning and development, confident presenting to groups and a natural coach. You'll be people-focused, approachable and comfortable adapting your style to different audiences and situations. As this is a nationwide role, regular travel will be required, so you'll need a full UK driving licence and access to a vehicle.

Essential

• A passion for learning and development, including your own personal development
• Strong organisation and project management skills
• A friendly, approachable and people-focused style
• The ability to thrive in a fast-paced environment and adapt to changing priorities
• A proactive approach to solving problems and responding to business needs
• Leadership experience within hospitality, leisure or retail, ideally within a high-volume pub or bar environment
• Confidence presenting to groups and delivering face-to-face, digital and blended learning
• Excellent communication and interpersonal skills
• The ability to build rapport, influence and work effectively with stakeholders at all levels
• A full UK driving licence, access to a vehicle and willingness to travel nationwide

Desirable

• Knowledge of Power BI, Reputation and Beanstore/EPOS systems
• An understanding of hospitality legislation and practices, including licensing requirements and EHO
• Confidence using Microsoft Office applications
• A CIPD Learning & Development or HR qualification
• £37,000 + £7,500 car allowance

We can't wait to see what we can make happen together! #MarstonsWherePeopleMakePubs

Benefits

• 35hrs per week
• Award winning modern & sustainable office with the option of hybrid working
• 33 days annual leave with option to buy/sell up to 5 additional days per year
• Enhanced parental leave policies
• 30% discount off food & drink in our pubs

Pub Support Centre Wolverhampton

What you get from us:

• Car Allowance
• Training and induction from our NITA award training team
• Apprenticeship programmes - offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston's pubs and Marston's Inns accommodation
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Save as you earn scheme
• Employee assistance programme, to support your well-being including confidential 24/7 helpline
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Health Screening Discounts
• Long Service Awards
• Buy and sell additional leave
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Healthcare Cash Plan