B3 Team Administrator

Sabp; Leatherhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust is seeking a Full-time Administrator to join the Mole Valley Neighbourhood Mental Health service. You will provide essential administrative and secretarial support within a busy team, handling referrals, appointments, and correspondence.

The role focuses on maintaining patient records, managing electronic systems, and delivering effective communication with colleagues, service users and external stakeholders, ensuring smooth day-to-day

Qualifications

• Experience providing administrative support in a busy team.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Process referrals and arrange appointments.
• Maintain patient records and handle emails/calls.
• Provide reception and general office support.
• Support service quality and mandatory training compliance.

Skills

Administrative skills

Scheduling

Communication

Record-keeping

Education

GCSEs/Level 3 admin qualification

Tools

MS Office

Electronic records

Job description

An opportunity for a Full time Administrator to join our friendly and supportive Mole Valley Neighbourhood Mental Health service.

We are a community-based service, providing specialist treatment and support for people who have severe and enduring mental health problems living in the Mole Valley area who are registered with a local GP.

As the Administrator, you will provide high-quality administrative and secretarial support within a busy team environment. The post holder will play a key role in ensuring the smooth day-to-day operation of the service by managing referrals, arranging appointments, processing correspondence, maintaining electronic records, and providing effective communication support to colleagues, service users, and external stakeholders.

As a part of the interview process, the successful candidates will attend a Admin assessment after the interview. The details will be provided at that point by the HR office, Provide comprehensive administrative support by processing referrals, managing appointments, preparing correspondence, maintaining patient records, and handling emails and telephone enquiries.

Support the efficient day-to-day operation of the service through document management, scanning and uploading records, arranging meetings, booking rooms, taking minutes, and carrying out general office administration tasks.

Act as a key point of contact for service users and colleagues, ensuring enquiries and communications are handled professionally, accurately, and in a timely manner.

Maintain administrative systems and resources, including processing discharge paperwork, raising purchase requisitions, ordering supplies, and supporting the management of clinic activities.

Provide reception and operational support where required, including managing visitor access, handling post and deliveries, monitoring reception processes, and providing cover for administrative colleagues during periods of absence.

Contribute to service quality and team effectiveness by maintaining mandatory training compliance and supporting the smooth delivery of healthcare services.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.