Account Associate, Renewals

Atlassian; Greater London; Sur place; GBP 42 000 - 58 000; Plein temps

Résumé du poste

Tech Sales Jobs is seeking a renewal-focused account manager to nurture customer relationships and drive retention across multiple products and platforms. You will coordinate renewals for direct customers and partners while leveraging upsell opportunities driven by deep product knowledge.

The role requires strong communication across regions and cultures, including proficiency in Dutch. You will maintain a healthy pipeline, log activities in our systems, and collaborate with internal teams to

Qualifications

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
• Ability to establish rapport and build trust over phone/video across diverse countries and cultures.
• Native or professional level of Dutch language.

Responsabilités

• Nurture customer relationships throughout the renewal lifecycle to maximize retention and mitigate churn.
• Lead renewals across multiple products and platforms for direct customers and partners.
• Identify cross-sell and up-sell opportunities during the renewals cycle by increasing product awareness.
• Maintain up-to-date knowledge of product updates and new offerings and communicate these to customers and partners.
• Keep a healthy sales pipeline by logging activities and customer data in internal systems.

Connaissances

Strong communication

Relationship building

Cross-cultural communication

Dutch language proficiency

Description du poste

• Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

• Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners

• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas

• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures

• Consistent track record of meeting or exceeding performance goals

• Native of professional level of Dutch