B2C Retentions Specialist – Value-Driven Sales

UniHomes.co.uk; Sheffield; On-site; GBP 22,050 - 26,950; Full time

Benefits offered by this job

Complimentary breakfast

Enhanced pension scheme

Employee discounts

Career progression opportunities

Job summary

UniHomes.co.uk is seeking a B2C Sales & Retentions Executive to join their Sheffield city centre office. The role involves managing customer cancellations, retaining students, and reselling service value through effective communication and negotiation.

The successful candidate will work collaboratively within a dynamic team and be rewarded with uncapped commission potential. This position is an excellent fit for motivated individuals who thrive in a fast-paced environment.

Qualifications

• Target-driven and motivated by commercial outcomes.
• Resilient and calm under pressure.
• Proactive and positive approach.

Responsibilities

• Handle cancellation requests and identify saveable opportunities.
• Resell the value of UniHomes by explaining service benefits.
• Manage inbound and outbound calls and emails.

Skills

Experience in retentions, renewals, complaints handling or a similar persuasive role

Confident communicator

Skilled in objection handling

Excellent organisation and attention to detail

Tools

Salesforce

Vonage

Job description

UniHomes.co.uk is seeking a B2C Sales & Retentions Executive to join their Sheffield city centre office. The role involves managing customer cancellations, retaining students, and reselling service value through effective communication and negotiation.

The successful candidate will work collaboratively within a dynamic team and be rewarded with uncapped commission potential. This position is an excellent fit for motivated individuals who thrive in a fast-paced environment.