B2B Retention Specialist — Growth & Commission

The Portfolio Group; Ringway; On-site; GBP 25,000 - 31,000; Full time

Job summary

The Portfolio Group is recruiting a Retention Specialist based in Manchester City for a fast-paced, global business. This onsite role focuses on building strong relationships with existing business customers, retaining them long-term, and identifying opportunities to introduce additional products and services.

You will work with finance, credit control and customer service to resolve issues, keep customers loyal, and drive revenue through referrals and networked opportunities.

Qualifications

• Experience in customer retention and account management.
• Proven ability to retain B2B customers and grow contract value.
• Strong negotiation and communication skills.
• Comfortable working in a fast-paced environment.

Responsibilities

• Meet and exceed quarterly growth targets and KPIs.
• Build relationships with existing clients and identify retention opportunities.
• Discuss clients' needs and recommend products/services.
• Collaborate with finance and credit control to retain clients facing difficulties.
• Coordinate with customer service to re-engage after issues.
• Generate new business through referrals and networking.
• Maintain accurate CRM records.
• Monitor performance via weekly, monthly, quarterly reports.
• Protect client experience and company reputation through excellent service.
• Develop product knowledge and contribute ideas to the role.

Skills

Customer service

Relationship building

B2B retention

Negotiation

Communication skills

Target-driven

Adaptability

Job description

The Portfolio Group is recruiting a Retention Specialist based in Manchester City for a fast-paced, global business. This onsite role focuses on building strong relationships with existing business customers, retaining them long-term, and identifying opportunities to introduce additional products and services.

You will work with finance, credit control and customer service to resolve issues, keep customers loyal, and drive revenue through referrals and networked opportunities.