Retention & Sales Executive – Uncapped Commission

UniHomes; Sheffield; On-site; GBP 22,050 - 26,950; Full time

Benefits offered by this job

Uncapped commission

Enhanced pension scheme

Healthcare scheme

Personal and professional development opportunities

Vibrant office environment with amenities

Job summary

UniHomes is looking for a Retentions Executive to join their B2C telesales team in Sheffield. You will be responsible for handling cancellation requests while providing an exceptional customer experience. This role offers the chance to contribute to the management of customer interactions, helping to mitigate cancellations and retain valuable clients.

The ideal candidate will have experience in retentions or a similar role, strong communication skills, and the ability to navigate challenging conversations effectively.

Qualifications

• Target-driven with strong commercial acumen.
• Exceptional negotiation and communication skills.
• Resilient and calm under pressure.

Responsibilities

• Handle cancellation requests and identify saveable opportunities.
• Process cancellations accurately while maintaining customer care.
• Use Salesforce CRM for case management.

Skills

Experience in retentions or similar role

Confident communicator

Objection handling

CRM system knowledge

Strong negotiation skills

Tools

Salesforce

Vonage

Job description

UniHomes is looking for a Retentions Executive to join their B2C telesales team in Sheffield. You will be responsible for handling cancellation requests while providing an exceptional customer experience. This role offers the chance to contribute to the management of customer interactions, helping to mitigate cancellations and retain valuable clients.

The ideal candidate will have experience in retentions or a similar role, strong communication skills, and the ability to navigate challenging conversations effectively.