B2C Customer Success Strategist - AI & Growth (London)

Mirakl; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days paid annual leave

Private healthcare (AXA)

50% commuting cost reimbursement (TfL)

Team lunch every Tuesday

Nest pension

Job summary

Mirakl in London is seeking a Customer Success Consultant for our B2C UK portfolio. You will act as the strategic reference for clients, shaping marketplace strategy and driving growth through data-driven reviews and executive-level workshops.

We value 18–24 months in consulting or e-commerce, strong stakeholder influence, and a Master's in a relevant field. The role offers a hybrid London schedule with regular client interactions and AI-enabled processes.

Qualifications

• Analytical thinking and data-driven reasoning to translate KPI insights into client recommendations.
• Ability to influence and guide senior stakeholders, including C-level, in client settings.
• Strong communication and presentation skills with a strategic advisory mindset.

Responsibilities

• Serve as the strategic/socal reference for B2C clients across project and run phases, leading workshops with C-level stakeholders.
• Build post-launch action plans, run data-driven reviews, and translate KPI analyses into growth recommendations.
• Define seller and customer strategies, benchmark against leading marketplaces, and apply Mirakl features for client growth.
• Collaborate with Business and IT teams to mitigate risks and maximize client value from the platform.
• Embed AI into daily workflows, test agents, provide feedback, and push team performance forward.

Skills

Analytical thinking

Stakeholder management

Strategic advisory

Communication

AI literacy

Education

Master's degree in Business/Management/Finance

Job description

Mirakl in London is seeking a Customer Success Consultant for our B2C UK portfolio. You will act as the strategic reference for clients, shaping marketplace strategy and driving growth through data-driven reviews and executive-level workshops.

We value 18–24 months in consulting or e-commerce, strong stakeholder influence, and a Master's in a relevant field. The role offers a hybrid London schedule with regular client interactions and AI-enabled processes.