B2C Customer Service Specialist | Hybrid Start

Techtronic Industries - TTI; Marlow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Remote work option after 3 months (non

25 days holiday + bank holidays

Private Medical & Dental Insurance

Group Life Assurance Benefits

Annual Gym Allowance

Discounted Milwaukee and Ryobi

TTI Benefits Hub access

Eye Sight Tests for DSE

On-site restaurant and coffee shop

Job summary

Techtronic Industries UK is seeking a proactive Customer Services Agent for our UK Operations Team based in Marlow, Buckinghamshire. You will manage direct customer contacts, order updates, returns, and inquiries within our CRM systems, ensuring high service standards in a fast-paced environment.

We offer a non-contractual work-from-home option after three months, plus 25 days holiday, private medical and dental insurance, life cover, gym allowance, and product discounts on Milwaukee and Ryobi.

Qualifications

• Previous experience in a customer service environment is beneficial.
• Willingness to learn and deliver excellent customer service.
• Empathy and communication skills adaptable to situations.
• Self-motivated, enthusiastic approach to the role.
• Strong written communication and data entry.
• Computer literate with good Excel and CRM understanding.
• Good time management and organisational skills.
• SAP and Salesforce knowledge is desirable but not essential.

Responsibilities

• Deal directly with customers by telephone or electronically via internal Contact Centre Solution and CRM systems.
• Handle and respond to general and order-specific customer enquiries.
• Manage return requests and update systems per procedures.
• Support with order status updates and delivery tracking queries.
• Log all actions in CRM to support case management.
• Elevate complex complaints to appropriate stakeholders for resolution.
• Provide feedback on service process efficiency and improvements.
• Coordinate with Sales, Marketing, Logistics and After Sales to manage queries.
• Carry out ad-hoc duties as required.

Skills

Customer Service

Empathy

Communication

Excel

CRMs

Time management

Organisational skills

SAP

Salesforce

Job description

Techtronic Industries UK is seeking a proactive Customer Services Agent for our UK Operations Team based in Marlow, Buckinghamshire. You will manage direct customer contacts, order updates, returns, and inquiries within our CRM systems, ensuring high service standards in a fast-paced environment.

We offer a non-contractual work-from-home option after three months, plus 25 days holiday, private medical and dental insurance, life cover, gym allowance, and product discounts on Milwaukee and Ryobi.