B2B Support Specialist for Healthcare Partners

Curaleaf International; Sunderland; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

On-site parking

Generous holiday allowance

Job summary

Curaleaf International is seeking an experienced Customer Service professional to support our medical cannabis partners in the UK. You will manage orders and queries, maintain precise data across platforms, and ensure MHRA-compliant processes while keeping pricing and availability communicated clearly to pharmacies and partners.

In this role you will handle export licenses, log complaints for investigation, and coordinate timelines with outsourced items, shipments, and returns, providing expert

Qualifications

• Background in customer service in fast-paced environments.
• Accurate data handling and admin skills.
• Professional communication and calm under pressure.
• Organised and proactive with strong attention to detail.
• Experience with Zendesk or Sage 200 is a bonus.

Responsibilities

• Manage customer orders and queries using Microsoft Office, Zendesk and internal systems.
• Enter and manage sensitive data accurately across platforms.
• Ensure regulatory checks are completed in line with MHRA requirements.
• Communicate product pricing and availability to pharmacies and partners.
• Handle export license applications through the Home Office portal.
• Log and escalate complaints for investigation.
• Coordinate outsourced item orders and update customers on timelines.
• Manage shipment tracking, delivery issues and returns.
• Reconcile invoices and process credits when needed.
• Provide expert phone support with clarity, care and professionalism.

Skills

Customer service

Data entry

Attention to detail

Communication

Problem solving

Tools

Zendesk

Sage 200

Job description

Curaleaf International is seeking an experienced Customer Service professional to support our medical cannabis partners in the UK. You will manage orders and queries, maintain precise data across platforms, and ensure MHRA-compliant processes while keeping pricing and availability communicated clearly to pharmacies and partners.

In this role you will handle export licenses, log complaints for investigation, and coordinate timelines with outsourced items, shipments, and returns, providing expert