B2B Support Coordinator: Medical Cannabis, Private Medical

Hollybank Trustees Ltd; Sunderland; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Life insurance

On-site parking

Job summary

Curaleaf International is seeking a dedicated B2B Support Coordinator to join our Medical Cannabis Customer Service team in Sunderland. You will manage complex orders and regulatory checks, acting as the link between pharmacies, clinics and our internal teams to ensure accurate data handling and timely responses.

Your role requires proactive problem solving, meticulous attention to detail and strong communication to maintain high service levels in a highly regulated industry.

Qualifications

• Background in customer service in detail-focused, fast-paced environments.
• Attention to accuracy and pride in every interaction.
• Well organised, detail-focused and proactive.
• Ability to think ahead and solve problems with confident decisions.
• Calm under pressure with professional communication at all times.
• Flexible and adaptable when plans change.

Responsibilities

• Managing customer orders and queries using Microsoft Office, Zendesk and internal systems
• Entering and managing sensitive data with accuracy across multiple platforms
• Ensuring all regulatory checks are completed in line with MHRA requirements
• Communicating product pricing and availability to pharmacies and partners
• Handling export license applications through the Home Office portal
• Logging and escalating complaints for investigation
• Coordinating outsourced item orders and keeping customers updated on timelines
• Managing shipment tracking, delivery issues and returns
• Reconciling invoices and processing credits when needed
• Providing expert support over the phone with clarity, care and professionalism

Skills

Customer service

Admin

Data handling

Tools

Zendesk

Sage 200

Job description

Curaleaf International is seeking a dedicated B2B Support Coordinator to join our Medical Cannabis Customer Service team in Sunderland. You will manage complex orders and regulatory checks, acting as the link between pharmacies, clinics and our internal teams to ensure accurate data handling and timely responses.

Your role requires proactive problem solving, meticulous attention to detail and strong communication to maintain high service levels in a highly regulated industry.