B2B Energy Customer Relationship & Resolution Specialist

Brook Green Supply; Greater London; Sur place; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Brook Green Supply, a leading independent B2B energy supplier, seeks a Customer Relationship Support professional in Greater London. You will be the first contact for queries, own issues end-to-end, and collaborate with internal teams.

You’ll maintain records in HubSpot and Junifer, provide proactive updates, and ensure right-first-time resolutions to enhance customer satisfaction. This role emphasizes strong communication, attention to detail, and the ability to manage workloads to meet service

Qualifications

• Experience in energy sector and commercial supply contracts preferred.
• Background in contact centres, helpdesk operations or customer support.
• Proficient in Microsoft Office (PowerPoint and Excel) and data handling.
• Excellent attention to detail and accuracy.
• Strong problem-solving and issue-resolution abilities.
• Numerate with good analytical skills.
• Leadership experience is a plus.
• Excellent verbal and written communication skills.
• Ability to prioritise own workload and support team workload management.

Responsabilités

• Act as the first point of contact for customer queries and complaints via phone, email and other channels.
• Take ownership from initial contact through to resolution, ensuring timely outcomes.
• Manage and resolve customer complaints and escalate complex cases as needed.
• Maintain accurate and auditable records in CRM systems (HubSpot, Junifer).
• Provide proactive updates to customers and manage expectations throughout the journey.
• Co-ordinate with internal teams to resolve enquiries efficiently.
• Support collection, validation and maintenance of customer data for billing accuracy.
• Prioritise and manage workload to meet service standards and deadlines.
• Ensure work aligns with processes, standards, and regulatory requirements.
• Strive for right-first-time resolution and improve customer satisfaction.
• Identify recurring issues and suggest improvements.

Connaissances

Energy sector experience

Contact centre experience

Office software

Attention to detail

Problem solving

Numeracy

Teamwork/leadership experience

Communication skills

Workload management

Outils

HubSpot

Junifer

Description du poste

Brook Green Supply, a leading independent B2B energy supplier, seeks a Customer Relationship Support professional in Greater London. You will be the first contact for queries, own issues end-to-end, and collaborate with internal teams.

You’ll maintain records in HubSpot and Junifer, provide proactive updates, and ensure right-first-time resolutions to enhance customer satisfaction. This role emphasizes strong communication, attention to detail, and the ability to manage workloads to meet service