B2B Ecommerce Growth Manager - Revenue & CX

HYDRAQUIP HOSE & HYDRAULICS; Rochester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement + bank holidays

Company pension

Wellbeing support

Volunteer day

Refer-a-Friend bonus

Cycle to Work

Job summary

Hydraquip is the UK's largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Reporting to the Senior Marketing and Digital Partner, you will lead and grow our ecommerce business, identifying opportunities to increase sales, improve customer experience and drive commercial success.

Qualifications

• Proven experience driving growth within a B2B ecommerce, sales or commercial environment.
• Demonstrable track record of delivering revenue growth and improving commercial performance.
• Strong commercial awareness and analytical skills.
• Experience developing customer acquisition and retention strategies.
• Experience managing product data, catalogues and ecommerce platforms.
• Proficient in using spreadsheets, CRM, ERP and ecommerce systems.
• Strong Google Analytics experience.
• Excellent communication, stakeholder management and organisational skills.
• Ability to manage multiple priorities and deliver measurable results.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Taking ownership of the ecommerce platform and delivering sustainable revenue growth.
• Developing and implementing customer acquisition, retention and trade account growth initiatives.
• Improving website performance, conversion rates and overall customer experience.
• Managing product information, pricing, catalogue structure and data accuracy.
• Analysing sales, customer and website data to identify commercial opportunities and support decision-making.
• Building and maintaining reporting dashboards, KPIs and management information.
• Utilising CRM, ERP and ecommerce systems to improve efficiency and commercial performance.
• Leading customer service and sales support activities to drive customer satisfaction and loyalty.
• Identifying new revenue opportunities, product categories and service offerings.
• Working with internal stakeholders, suppliers and external partners to deliver business growth initiatives.

Skills

B2B ecommerce

Data analysis

CRM/ERP systems

Google Analytics

Stakeholder management

Pricing & catalogue management

Tools

CRM

ERP

Magento

Shopify

WooCommerce

Job description

Hydraquip is the UK's largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Reporting to the Senior Marketing and Digital Partner, you will lead and grow our ecommerce business, identifying opportunities to increase sales, improve customer experience and drive commercial success.