Supervisor Outlet Bicester (M/F/D) | 32h

BIRKENSTOCK; Bicester; On-site; GBP 21,000 - 30,000; Full time

Job summary

Birkenstock in the United Kingdom is seeking a customer-focused retail assistant to deliver high-quality, personal service and act as a brand ambassador for our products.

You will handle the cash register, manage daily closings, exchanges and refunds, and help with store openings and closings. You’ll keep displays attractive, work with colleagues on stock replenishment, and maintain a welcoming atmosphere for every customer.

Qualifications

• Experience in high-quality shoe retail.
• Excellent interpersonal skills and service mindset.
• Positive, proactive and team-oriented.
• Strong English communication skills; other languages are a plus.
• Brand loyalty and alignment with Birkenstock values.

Responsibilities

• Ensure an all-round successful customer experience with personal service and brand expertise.
• Act as brand ambassador to convey the value and quality of Birkenstock products.
• Confidently use the cash register system and process daily closings, exchanges or refunds precisely and responsibly.
• Open and close the store and ensure all policies are adhered to.
• Stay calm and positive in hectic situations.
• Present products in an inviting way according to guidelines.
• Collaborate with colleagues to stock and replenish shop floor items.

Skills

Shoe retail

Customer service

Positive attitude

English proficiency

Brand alignment

Job description

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR RESPONSIBILITIES:

• You ensure an all-round successful customer experience, offering a both comprehensive and personal service through your expertise and open personality.
• As our brand ambassador, you convey the value and quality of our products through your competent support.
• You are confident in using our cash register system and process daily closings, exchanges or refunds precisely and responsibly.
• You will be responsible for opening and closing of the store and ensuring all policies are adhered to.
• Even in hectic situations, you keep an overview and your good mood.
• With skill and attention to detail, you ensure that our products are presented in an inviting way in accordance with the specified guidelines.
• Together with your colleagues, you will carry out general storage tasks and replenish the goods on the shop floor.

YOUR EXPERIENCE AND COMPETENCIES:

• Initial professional experience in high-quality (shoe) retail
• You love being in contact with people, are eager to learn and enjoy being a competent contact person for our customers
• You inspire not only your colleagues, but also our customers with your positive personality
• Very good English skills; other languages are an advantage
• Finally, you are just as enthusiastic about our products as we are, can identify with the Birkenstock brand and are keen to make a difference together with us!

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities.