Customer Operations Agent Ukie (M/F/D)

BIRKENSTOCK; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Dynamic work environment

Design freedom

Open corporate culture

Development opportunities

Job summary

BIRKENSTOCK is seeking a proactive B2B Customer Operations professional to join our team in the Greater London area. You will be the first point of contact for B2B customers, answer inquiries by email and phone, manage daily order releases and liaise with shipments and booking-in, keeping sales, logistics and finance updated on issues.

You will use MS Office (Excel) and SAP interfaces, demonstrate strong communication and organizational skills, own assigned accounts, and create accurate reports

Qualifications

• 2+ years in B2B customer operations or equivalent.
• Proficient with MS Office (Excel) and SAP interfaces.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluent in English; additional European languages a plus.

Responsibilities

• Be the first point of contact for B2B customers via email and phone.
• Process daily order releases and coordinate with shipments and bookings.
• Keep sales, logistics and finance updated on ongoing customer issues.
• Create accurate reports and maintain customer records.

Skills

B2B operations

Excel (MS Office)

SAP interfaces

Strong communication

Organizational skills

Team player

Fluent English

Tools

SAP

Job description

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR TASKS:

• Facilitating exceptional customer experience is your contribution to a thriving sales team
• You are the first and main point of contact for B2B Customers and will answer incoming sales, claims and general enquiries via e-mail and phone whilst proving your exceptional ability to establish a strong relationship with all our clients
• Order Book Responsibility: Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine
• Communication is the key to our success: You keep your the sales, logistics and finance team updated on all ongoing customer issues
• Last but not least, you thoroughly and accurately create relevant reports

YOUR PROFILE:

• Minimum of 2 years of experience in B2B customer operations, preferably in the fashion and/ or lifestyle industry
• Team player with quick comprehension skills, keeping a positive mindset and attention to detail in a fast-paced environment
• Strong advocate of effective communication with a structured way of working and organizational talent
• Take ownership of assigned accounts and tasks with a solution-oriented mindset
• High proficiency with MS Office (Excel), experience with SAP interfaces is a plus
• Fluent in English, additional European languages are advantageous

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company:

• dynamic work environment
• considerable design freedom
• authentic and open corporate culture
• excellent development opportunities.

Sounds exciting? It is.