B2B Account Manager

Zest Food Jobs; Cambridgeshire and Peterborough; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Zest Food Jobs is recruiting for a B2B Account Manager in the UK food manufacturing sector. You will own a portfolio of established accounts, build lasting relationships and ensure superb service levels by coordinating with internal teams and managing supply and demand requirements.

You will work either fully on-site or adopt a hybrid pattern (3 days on-site). A customer-focused, commercially minded account handler with proven B2B experience is sought to drive growth and profitability across key

Qualifications

• Previous B2B account management experience, ideally in fresh produce, food manufacturing, foodservice or related food environment.
• Strong customer service ethos and excellent relationship-building skills.
• Able to communicate effectively with customers and internal stakeholders at all levels.
• Strong organisational skills to manage multiple accounts and priorities.
• Experience dealing with supply issues and providing practical solutions.
• Good commercial awareness including retention and profitability.
• Experience with forecasting, demand planning or managing customer volume requirements.
• Strong analytical skills and comfortable with data, especially Excel.
• Proactive, detail-oriented and able to anticipate issues.

Responsibilities

• Own a portfolio of established medium to large B2B food manufacturing accounts.
• Build and maintain trusted relationships with customers and internal teams.
• Coordinate across supply, logistics and operations to meet customer needs.
• Identify opportunities to grow accounts and improve profitability.
• Forecast demand and manage customer volume requirements.
• Resolve issues promptly to ensure excellent service levels.

Skills

B2B accounts

Customer service

Relationship building

Forecasting

Demand planning

Excel

Data analysis

Communication skills

Tools

Excel

Job description

A unique opportunity to join this established and successful produce business supplying a wide range of customers across the retail and food manufacturing sector. Due to continued growth, they have created a new B2B Account Manager position to take ownership of a portfolio of established medium to large food manufacturing accounts.

Reporting directly to the Head of Sales, this is a key role within the commercial team, focused on building strong customer relationships, delivering exceptional service and ensuring customer requirements are understood and met across the business.

Boasting excellent staff retention and a family feel in culture, this is a rare chance to become part of its continued success and build a long-term future with the business. You can choose to either work fully on-site or on a hybrid basis (3 days per week on site) to suit your needs.

The successful candidate will become a trusted point of contact for their customers, working closely with internal teams to manage supply, resolve issues and ensure the smooth running of each account.

We are looking for someone with food industry experience specifically with a focus on managing B2B (food manufacturing) accounts. You will be an experienced and commercially aware account manager who genuinely enjoys working with customers and taking ownership of relationships.

The successful candidate is likely to have:

• Previous B2B account management experience, ideally within fresh produce, food manufacturing, foodservice or a related food environment.
• A strong customer service ethos and excellent relationship-building skills.
• The confidence to communicate effectively with customers and internal stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple accounts and priorities.
• Experience dealing with supply issues and finding practical solutions to customer challenges.
• Good commercial awareness, with an understanding of customer retention and profitability.
• Experience with forecasting, demand planning or managing customer volume requirements.
• Strong analytical skills and confidence working with data, particularly Excel.
• A proactive approach, with excellent attention to detail and the ability to anticipate potential issues.

For an experienced account manager who enjoys building trusted customer relationships, solving problems and delivering an outstanding service, this is an exciting opportunity to join a business where customer relationships are genuinely valued and where the successful candidate can make a real difference.