B2B Account Manager

Zest; Cambridgeshire and Peterborough; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work option

On-site option

Job summary

Zest is seeking a B2B Account Manager to own a portfolio of established food manufacturing accounts across retail and manufacturing sectors. You will nurture relationships and ensure service excellence, coordinating with internal teams to meet customer needs.

You can work on-site or in a hybrid arrangement (3 days on-site). The ideal candidate has B2B account management experience in fresh produce/food manufacturing and strong communication, problem-solving, and forecasting skills.

Qualifications

• Previous B2B account management experience, ideally within fresh produce, food manufacturing, foodservice or a related food environment.
• Strong customer service ethos and excellent relationship-building skills.
• Confident communication with customers and internal stakeholders at all levels.
• Strong organisational skills and ability to manage multiple accounts and priorities.
• Experience dealing with supply issues and finding practical solutions to customer challenges.
• Good commercial awareness with understanding of retention and profitability.
• Experience forecasting, demand planning or managing customer volume requirements.
• Strong analytical skills and comfort with data, especially Excel.

Responsibilities

• Own a portfolio of established medium to large B2B food manufacturing accounts.
• Build and maintain strong customer relationships and deliver exceptional service.
• Coordinate with internal teams to manage supply, resolve issues and ensure smooth account operation.
• Act as trusted point of contact for customers and understand their requirements across the business.

Skills

Account management

Customer relationships

Forecasting

Data analysis

Communication

Organisational skills

Problem solving

Tools

Excel

Job description

A unique opportunity to join this established and successful produce business supplying a wide range of customers across the retail and food manufacturing sector. Due to continued growth, they have created a new B2B Account Manager position to take ownership of a portfolio of established medium to large food manufacturing accounts.

Reporting directly to the Head of Sales, this is a key role within the commercial team, focused on building strong customer relationships, delivering exceptional service and ensuring customer requirements are understood and met across the business.

Boasting excellent staff retention and a family feel in culture, this is a rare chance to become part of its continued success and build a long-term future with the business. You can choose to either work fully on-site or on a hybrid basis (3 days per week on site) to suit your needs.

The successful candidate will become a trusted point of contact for their customers, working closely with internal teams to manage supply, resolve issues and ensure the smooth running of each account.

We are looking for someone with food industry experience specifically with a focus on managing B2B (food manufacturing) accounts. You will be an experienced and commercially aware account manager who genuinely enjoys working with customers and taking ownership of relationships.

The successful candidate is likely to have:

• Previous B2B account management experience, ideally within fresh produce, food manufacturing, foodservice or a related food environment.
• A strong customer service ethos and excellent relationship-building skills.
• The confidence to communicate effectively with customers and internal stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple accounts and priorities.
• Experience dealing with supply issues and finding practical solutions to customer challenges.
• Good commercial awareness, with an understanding of customer retention and profitability.
• Experience with forecasting, demand planning or managing customer volume requirements.
• Strong analytical skills and confidence working with data, particularly Excel.
• A proactive approach, with excellent attention to detail and the ability to anticipate potential issues.

For an experienced account manager who enjoys building trusted customer relationships, solving problems and delivering an outstanding service, this is an exciting opportunity to join a business where customer relationships are genuinely valued and where the successful candidate can make a real difference.

As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)