Awaab’s Law Case Lead Apprentice: Impactful Start

Peabody; Greater London; Vor Ort; GBP 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

30 days’ annual holiday + bank accents

Mentor program

Flexible benefits scheme

Up to 10% matched pension

Zusammenfassung

Peabody is offering an Apprenticeship Lead position focused on Awaab’s Law, within our Repairs team. You’ll coordinate cases, learn case management, and support residents through timely resolutions while training in a Level 3 Customer Service Specialist Apprenticeship.

The program lasts 12 months with mentoring and structured learning, culminating in an end-point assessment and a formal qualification.

Qualifikationen

• Passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• Excellent organisation and time management.
• Resilient and adaptable in a fast-paced environment.
• Willingness to learn about housing services and relevant legislation.

Aufgaben

• Act as a key point of contact for residents with complex repair issues.
• Support investigation, monitoring and resolution of Awaab’s Law cases.
• Collaborate with repairs teams, contractors and stakeholders to progress cases.
• Maintain clear, compassionate and timely communication with residents.

Kenntnisse

Customer service

Communication

Organisation

Empathy

Ausbildung

GCSE English & Maths

Tools

Microsoft Office

Jobbeschreibung

Peabody is offering an Apprenticeship Lead position focused on Awaab’s Law, within our Repairs team. You’ll coordinate cases, learn case management, and support residents through timely resolutions while training in a Level 3 Customer Service Specialist Apprenticeship.

The program lasts 12 months with mentoring and structured learning, culminating in an end-point assessment and a formal qualification.