Aviation Service Delivery Shift Lead - Safety & Ops

Dnata; Manchester; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Free breakfast, lunch & dinner on site

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

Dnata in Manchester is seeking a Service Delivery Shift Leader to oversee frontline teams and ensure safe, compliant, and efficient services within a busy transport environment. You will manage daily schedules, coordinate with airline partners, and uphold health and safety standards across the shift.

The role requires strong leadership, clear communication, and a commitment to delivering professional service in a fast-paced setting.

Qualifications

• Leadership experience in fast-paced operational environments.
• Strong commitment to safety, security and compliance.
• Ability to manage priorities, resources and shifting demands.
• Effective communication and shift handover skills.

Responsibilities

• Lead, motivate and support frontline teams each shift.
• Monitor daily schedules, movements and priorities.
• Take corrective action for delays, disruptions or resource gaps.
• Ensure activities comply with procedures, safety and security rules.
• Maintain clear communication with internal teams and partners.
• Conduct shift briefings and handovers to align priorities.

Skills

Team leadership

Safety compliance

Aviation/transport operations

Communication

Problem solving

Organisation

Customer service

IT literacy

Tools

Operational systems

Email

Reporting tools

Job description

Dnata in Manchester is seeking a Service Delivery Shift Leader to oversee frontline teams and ensure safe, compliant, and efficient services within a busy transport environment. You will manage daily schedules, coordinate with airline partners, and uphold health and safety standards across the shift.

The role requires strong leadership, clear communication, and a commitment to delivering professional service in a fast-paced setting.