Aviation Maintenance Support Specialist

Energy Jobline ZR; Bournemouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Air Personnel seeks a proactive Customer Support Representative based at Bournemouth Airport. You will own coordinating aircraft maintenance inputs, support customers through maintenance events and ensure clear communication between engineering teams, supervisors and external stakeholders.

Key duties include updating status reports, managing work packs and quotes, and ensuring accurate maintenance documentation in CAFAM or similar systems.

Qualifications

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.

Responsibilities

• Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
• Coordinate scheduled and non-scheduled maintenance activities across base and line operations.
• Liaise with supervisors, engineering teams, manufacturer representatives and regulatory authorities during maintenance events.
• Manage AOG requirements, both on-site and remotely, ensuring rapid and effective response.
• Prepare and issue daily status reports, including progress updates and cost information.
• Create, update and manage work packs, work orders and maintenance documentation.
• Provide customers with quotations for approval during maintenance inputs.
• Maintain the aircraft maintenance order book and accurate data entry into CAFAM or similar systems.
• Raise Certificates of Release to Service and issue Return to Service documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records, including scanning, archiving and dispatching completed work packs.
• Maintain the Technical Library and manage subscription amendments.
• Verify and input timesheet data when required.
• Ensure document control standards are upheld within the Customer Support Department.
• Participate in engineering meetings and provide technical support where required.

Skills

Customer service

Project management

Communication

MS Office

Corridor (maintenance software)

EASA Part 145 knowledge

Attention to detail

Organised

Team player

Problem solving

English fluency

Tools

MS Office

Corridor

Job description

Air Personnel seeks a proactive Customer Support Representative based at Bournemouth Airport. You will own coordinating aircraft maintenance inputs, support customers through maintenance events and ensure clear communication between engineering teams, supervisors and external stakeholders.

Key duties include updating status reports, managing work packs and quotes, and ensuring accurate maintenance documentation in CAFAM or similar systems.