Aviation Maintenance & Customer Coordinator (Late Shift)

General Dynamics Corporation; Farnborough; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Gulfstream's Service Centre in Farnborough seeks a dedicated SC Customer Coordinator for the late shift. You will provide customer and administrative support, ensure pre-planning issues are resolved, manage invoicing and payment needs, and coordinate with the STM and service team to meet aircraft schedules.

The role requires proactive communication, logging maintenance constraints, and attending pre-input meetings with customers to drive on-time maintenance inputs and issue resolution.

Qualifications

• Experience in customer-focused orientation.

Responsibilities

• Promote and log any maintenance related issues to avoid constraints for aircraft/work in progress.
• Attend pre-input meetings with customers to discuss maintenance inputs and progress.
• Attend post-maintenance efficiency meetings to improve policies and profits.
• Obtain signed work authorization for all aircraft inputs.
• Address constraints to resolve issues before aircraft input date.
• Perform preliminary credit checks with Credit Control Assistant if needed.
• Review quotes to ensure parts availability, cost pricing and margins.
• Coordinate work-change requests to define accurate work scope.
• Analyze scope vs. downtime and consult STM for issues.
• Communicate material and service concerns to STM.
• Coordinate customer maintenance requirements with STM for competitive down times and labour efficiency.
• Schedule and chair pre-arrival meetings and assign duties.
• Coordinate warranty and Gulfstream Maintenance Plan work approvals.
• Meet aircraft on arrival and manage input administration.
• Meet scheduled maintenance and initiate meetings with appropriate STM.
• Coordinate milestones and updates for maintenance input.
• Arrange supplier reservations for material modifications or exchanges.
• Generate pre-induction, mid-point and final invoices for customers.
• Ensure progress payments with STM and Financial Accounts Manager.
• Follow up after departure and gather customer survey feedback.
• Generate final invoice review with STM post departure.
• Travel domestically and internationally as required.
• Perform other duties as assigned.

Skills

Customer focus

Job description

Gulfstream's Service Centre in Farnborough seeks a dedicated SC Customer Coordinator for the late shift. You will provide customer and administrative support, ensure pre-planning issues are resolved, manage invoicing and payment needs, and coordinate with the STM and service team to meet aircraft schedules.

The role requires proactive communication, logging maintenance constraints, and attending pre-input meetings with customers to drive on-time maintenance inputs and issue resolution.