Aircraft Maintenance Customer Coordinator – Late Shift

Gulfstream Aerospace Corporation; England; On-site; GBP 45,000 - 75,000; Full time

Job summary

Gulfstream Aerospace Corporation seeks a SC Customer Coordinator for the Farnborough base to provide customer-focused administration and support for aircraft inputs. The role covers pre-planning, invoicing, and payment handling, ensuring customer expectations are exceeded.

Responsibilities include coordinating maintenance inputs, meetings, quotes review, warranties, and milestone planning with the Service Team Manager, STM, and Finance.

Qualifications

• Previous experience in customer focused orientation.

Responsibilities

• Promoting and logging maintenance-related constraints for aircraft and components.
• Promoting and attending pre-input meetings with customers and/or representatives to discuss scheduled maintenance inputs.
• Promoting and attending aircraft post maintenance efficiency meetings to identify improvements and follow-up actions.
• Obtaining a signed work authorisation for all aircraft inputs.
• Proactively addressing constraint issues to resolve before the input date.
• Performing a preliminary credit check with the Credit Control Assistant if necessary.
• Reviewing and validating quotes/proposals for parts availability, pricing and margins.
• Routing and managing the work change request process to identify accurate scope.
• Analyzing work scope versus downtime scheduling and liaising with the STM to identify issues.
• Communicating material and outside services concerns to the STM.
• Coordinating maintenance requirements with the STM to ensure competitive down times and efficient use of resources.
• Scheduling and chairing aircraft pre-arrival meetings and assigning duties.
• Coordinating warranty and Extended Gulfstream Maintenance Plan approvals.
• Meeting unscheduled line maintenance on arrival with the STM and handling admin requirements.
• Meeting scheduled base maintenance and arranging initial meetings between customer and scheduled maintenance STM.
• Coordinating milestones for maintenance input and updates.
• Coordinating upfront supplier reservations for material modifications or exchanges.
• Generating pre-induction, mid-point and final work invoices for the customer.
• Ensuring progress payments are made in consultation with the STM and Financial Accounts Manager.
• Conducting post-departure follow-up and customer surveys.
• Generating a final review with the STM and finalising the customer invoice post departure.

Skills

Customer-focused orientation

Job description

Gulfstream Aerospace Corporation seeks a SC Customer Coordinator for the Farnborough base to provide customer-focused administration and support for aircraft inputs. The role covers pre-planning, invoicing, and payment handling, ensuring customer expectations are exceeded.

Responsibilities include coordinating maintenance inputs, meetings, quotes review, warranties, and milestone planning with the Service Team Manager, STM, and Finance.