SC Customer Coordinator (FAR)

Gulfstream Aerospace Corporation; Farnborough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Gulfstream Aerospace Corporation in Farnborough seeks a SC Customer Coordinator to provide customer and administrative support for aircraft inputs. You will ensure pre-planning issues are addressed, customer expectations are exceeded, and invoicing and payments are managed.

The role requires experience in customer-focused environments, strong coordination with Service Team Managers, and ability to travel as needed.

Qualifications

• Experience in customer-focused orientation.
• Preference for project-management experience interfacing with customers.

Responsibilities

• Promote and ensure maintenance-related issues are logged to inform personnel of constraints with aircraft/work in progress.
• Attend pre-input meetings with customers or their representatives to discuss scheduled maintenance inputs and progress.
• Attend aircraft post-maintenance efficiency meetings to identify improvements affecting profit, policies, and follow-up actions.
• Obtain signed work authorisation for all aircraft inputs.
• Address constraints proactively to resolve issues before aircraft input date.
• Review quotes/proposals for parts availability, cost pricing and margin targets.
• Coordinate work-change-request processes to define accurate work scope.
• Analyse scope against aircraft downtime and liaise with STM to identify issues.
• Communicate material and outside services concerns to the STM.
• Coordinate customer maintenance requirements with STM to ensure competitive downtime and efficient use of resources.
• Schedule and chair pre-arrival meetings and communicate pending issues; assign duties.
• Coordinate warranty and Extended Gulfstream Maintenance Plan approvals.
• Meet maintenance teams on arrival and manage administration for inputs.
• Coordinate milestones for maintenance input with STM and plan updates.

Skills

Project management

Customer interfacing

Communication skills

Job description

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Company: Gulfstream Aerospace Corporation

Employment Type: Full-time

SC Customer Coordinator (FAR)in GAC Farnborough

Preferred: Experience in project management while interfacing with customers.

Education and Experience Requirements

Previous experience in customer focused orientation.Position Purpose:The Service Centre Customer Coordinator provides customer/administrative support to all aircraft inputs. This includes responsibility to ensure that all the pre-planning issues for the aircraft are achieved, the customer's expectation are surpassed and invoicing and payment needs are addressed.

Job Description

Principle Duties and Responsibilities: Essential Functions:

• Promoting and ensuring that any maintenance related issues are logged, in order to provide all personnel with any actual or potential constraints with regards to any aircraft and/or component work in progress.


• Promoting and attending pre-input meetings with customers and/or their representatives to discuss scheduled maintenance inputs and the progress of existing aircraft maintenance work inputs.


• Promoting and attending aircraft post maintenance efficiency meetings, in order to establish where we can improve upon profit and loss, our current policies and practices and actively promoting any required. follow up action points.


• Obtaining a signed work authorisation for all aircraft inputs.


• Proactively addressing constraint issues, relevant to the position holder, in order to resolve the issue prior to the aircraft input date.


• Performing a preliminary credit check involving the Credit Control Assistant if necessary.


• Review and validate all aircraft maintenance quotes/proposals to determine aircraft parts availability, cost pricing and margin are correct and achieved.


• Route and manage the work change request process to ensure that an accurate work scope is identified.


• Analyse work scope versus the aircraft down time scheduling and liaise with the Service Team Manager (STM) to identify any issues.


• Communicate all material and outside services support concerns to the STM.


• Coordination of customers maintenance related requirements in consultation with the STM, for all service centre maintenance inputs, to ensure competitive down times, labour efficiency and the efficient and effective use of company resources, work methods and procedures, in order to meet agreed aircraft schedules and deadlines.


• Schedule and chair aircraft pre-arrival meetings, as well as communicate all issues pending and assign specific duties.


• Coordinating warranty and Extended Gulfstream Maintenance Plan work approvals.


• Meet unscheduled line maintenance aircraft upon arrival with the relevant STM and take responsibility for the administration requirements associated with the input.


• Meet scheduled base maintenance aircraft and arrange an initial meeting between the customer and the scheduled maintenance STM responsible for the overall control of the maintenance input.


• Coordinate with the STM to plan the initial milestones for the maintenance input and updates throughout the input.


• Coordinate up front reservations at suppliers for material modifications or exchanges.


• Generate pre-induction, mid-point and final work invoices to present to the customer.


• Ensuring, in consultation with the STM and Financial Accounts Manager that any required. progress payments are made.


• Conducting the after departure follow up and/or Customer Survey with the customer to receive feedback on the maintenance input visit.


• Generate review with the STM and finalise the customers invoice post departure.

Additional Functions:

• Travel domestically and/or internationally as required. .

Perform other duties as assigned.

Other Requirements:

• Self-motivation and the ability to work as part of a team, a smart appearance, be organized, able to multi task and meet tight deadlines, have good interpersonal skills with colleagues and customers both in written and verbal format, have the ability to build customer relationships, have a flexible approach to work, including working out of normal hours when needed.

Additional Information

Requisition Number: 236448

Category: Service Center

Percentage of Travel: Up to 25%

Shift: UK Shift: Monday to Thursday 7:00 to 15:15 and Friday 7:00-15:00

Employment Type: Full-time

Posting End Date: 10/09/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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