Aircraft Maintenance Customer Coordinator - Late Shift

Gulfstream Aerospace Corporation; Farnborough; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Gulfstream Aerospace Corporation in Farnborough is seeking a SC Customer Coordinator for the late shift to provide customer and administrative support, ensuring pre-planning and invoicing tasks are completed on time.

You will attend pre-input meetings, coordinate with the STM, review quotes, generate invoices, and support the maintenance input process while meeting deadlines and maintaining high customer satisfaction.

Qualifications

• Previous experience in customer focused orientation.

Responsibilities

• Promoting and ensuring maintenance issues are logged to identify constraints.
• Promoting and attending pre-input meetings with customers to discuss scheduled maintenance inputs.
• Promoting and attending aircraft post maintenance efficiency meetings to improve policies and actions.
• Obtaining a signed work authorisation for all aircraft inputs.
• Addressing constraint issues to resolve before the input date.
• Reviewing quotes/proposals for parts availability, cost pricing and margins.
• Routing and managing the work change request process to identify the accurate scope.
• Analyzing work scope versus aircraft downtime scheduling with the STM.
• Communicating material and outside services concerns to the STM.
• Coordinating maintenance inputs with the STM to ensure competitive down times and efficiency.
• Scheduling and chairing pre-arrival meetings and assigning duties.
• Coordinating warranty and Extended Gulfstream Maintenance Plan approvals.
• Meeting unscheduled base maintenance aircraft with the STM and handling admin.
• Meeting scheduled base maintenance and arranging initial customer meetings with the STM.
• Coordinating milestones for maintenance input and updates.
• Generating pre-induction, mid-point and final invoices.
• Ensuring progress payments with the STM and Financial Accounts Manager.
• Conducting after departure follow-up and customer surveys.
• Generating final review with the STM and finalising the invoice post departure.
• Travel domestically and internationally as required.

Skills

Customer focus

Job description

Gulfstream Aerospace Corporation in Farnborough is seeking a SC Customer Coordinator for the late shift to provide customer and administrative support, ensuring pre-planning and invoicing tasks are completed on time.

You will attend pre-input meetings, coordinate with the STM, review quotes, generate invoices, and support the maintenance input process while meeting deadlines and maintaining high customer satisfaction.