Aviation Hardware Sales Specialist

Capilaux; Fordingbridge; On-site; GBP 26,000 - 42,000; Full time

Job summary

Capilaux is recruiting a Sales Representative to join its team in Fordingbridge, Hampshire. This is a full-time, on-site role focused on managing customer enquiries, processing orders and quotations, and delivering excellent service to aviation hardware customers.

You will develop product knowledge, communicate effectively by phone and email, coordinate with internal teams to ensure accurate lead times and updates, and build lasting customer relationships to support monthly KPIs.

Qualifications

• Strong telephone and written communication skills.
• Excellent organisational skills and attention to detail.
• A professional and customer-focused approach.
• The ability to prioritise workloads and meet deadlines.

Responsibilities

• Manage customer enquiries by telephone and email, including quotations, purchase orders, pricing requests, product availability, shipping costs, returns and order follow-ups.
• Develop strong product knowledge to understand customer requirements, provide technical product information and recommend appropriate solutions.
• Coordinate with purchasing, shipping, finance, credit control, quality and operations teams to ensure efficient order processing, accurate lead times and timely customer updates.
• Build and maintain positive customer relationships, identify opportunities to grow existing accounts and support the sales team in achieving monthly KPIs.
• Contribute to continuous improvement initiatives, resolve customer issues effectively and maintain high standards of accuracy, professionalism and customer service.

Skills

Customer service

Communication skills

Organised

Prioritisation

Job description

Capilaux is recruiting a Sales Representative to join its team in Fordingbridge, Hampshire. This is a full-time, on-site role focused on managing customer enquiries, processing orders and quotations, and delivering excellent service to aviation hardware customers.

You will develop product knowledge, communicate effectively by phone and email, coordinate with internal teams to ensure accurate lead times and updates, and build lasting customer relationships to support monthly KPIs.