Sales Support Representative

DASI; North Hertfordshire; On-site; GBP 18,000 - 28,000; Full time

Job summary

DASI, LLC. is seeking a Sales Support Representative in Hertfordshire to handle order processing, customer inquiries, and web purchasing support. The role focuses on efficient PO entry, product setup, and proactive customer care in a global marketplace context.

Ideal candidates will have aviation PO processing experience and strong administrative skills, with the ability to maintain relationships and manage multiple tasks under deadline pressure.

Qualifications

• High School Diploma or equivalent required.
• Aviation Purchase Order processing experience preferred.

Responsibilities

• Enter purchase orders and assign product numbers.
• Assist customers with inquiries on past orders.
• Process exchange orders and review customer accounts.
• Print shipping labels and generate invoices as needed.
• Support web purchasing customers and outbound calling.

Skills

Pressure handling

Team collaboration

Office software skills

Relationship building

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: UK Work Location - HERTFORDSHIRE AL10 9NE,

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.

DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.

Purpose:

At DASI, the role of the Sales Support Representative is to perform the operational and administrative functions of the order processing department as well as support our web purchasing customers.

Key accountabilities:

• Enter purchase orders.
• Assig product number and set up all new products within product database.
• Assist customers with inquires on past orders.
• Process exchange orders.
• Review and update customer accounts.
• Listen to customers’ questions and concerns and provide answers or responses.
• Provide solutions to customer’s problems through phone, email, or in person.
• Print shipping labels and generate billing invoices, as needed.
• Handle special requests from marketing and/or special-order entry functions, such as internet orders.
• Assist web buying customers through outbound calling and registering.
• Work proactively at all times to maintain customer relationships.
• Perform Customer Care Surveys.
• Perform all other duties as assigned.

Key skills and competences:

• Ability to work well under pressure, to adhere to deadlines, and the ability to be flexible.
• Ability to work well in a team and cross functional collaborative environment.
• Solid computer, organizational, and problem-solving skills.
• Develops collaborative working relationships.

Experience and qualifications:

• High School Diploma or equivalent is required.
• Has Aviation Purchase Order processing experience.

DASI, LLC. and group companies are an Equal Opportunities Employer