Sales Representative

Capilaux; Fordingbridge; On-site; GBP 26,000 - 42,000; Full time

Job summary

Capilaux is recruiting a Sales Representative to join its team in Fordingbridge, Hampshire. This is a full-time, on-site role focused on managing customer enquiries, processing orders and quotations, and delivering excellent service to aviation hardware customers.

You will develop product knowledge, communicate effectively by phone and email, coordinate with internal teams to ensure accurate lead times and updates, and build lasting customer relationships to support monthly KPIs.

Qualifications

• Strong telephone and written communication skills.
• Excellent organisational skills and attention to detail.
• A professional and customer-focused approach.
• The ability to prioritise workloads and meet deadlines.

Responsibilities

• Manage customer enquiries by telephone and email, including quotations, purchase orders, pricing requests, product availability, shipping costs, returns and order follow-ups.
• Develop strong product knowledge to understand customer requirements, provide technical product information and recommend appropriate solutions.
• Coordinate with purchasing, shipping, finance, credit control, quality and operations teams to ensure efficient order processing, accurate lead times and timely customer updates.
• Build and maintain positive customer relationships, identify opportunities to grow existing accounts and support the sales team in achieving monthly KPIs.
• Contribute to continuous improvement initiatives, resolve customer issues effectively and maintain high standards of accuracy, professionalism and customer service.

Skills

Customer service

Communication skills

Organised

Prioritisation

Job description

Sales Representative

Location: Fordingbridge, Hampshire

Working Pattern: Full-time, on-site, 5 days per week

Recruitment Partner: Capilaux

About the Opportunity

Capilaux is representing a specialist aviation hardware distribution business in the recruitment of a Sales Representative to join its team in Fordingbridge.

This is an excellent opportunity for a customer-focused and commercially minded individual to join a business supplying hardware and components to the aviation industry. The successful candidate will play a key role in managing customer enquiries, processing orders and quotations, and delivering an exceptional standard of customer service.

Working closely with customers and internal departments, you will help ensure orders are processed accurately, deliveries are coordinated efficiently and customer relationships are maintained to a high standard.

Key Responsibilities

• Manage customer enquiries by telephone and email, including quotations, purchase orders, pricing requests, product availability, shipping costs, returns and order follow-ups.
• Develop strong product knowledge to understand customer requirements, provide technical product information and recommend appropriate solutions.
• Coordinate with purchasing, shipping, finance, credit control, quality and operations teams to ensure efficient order processing, accurate lead times and timely customer updates.
• Build and maintain positive customer relationships, identify opportunities to grow existing accounts and support the sales team in achieving monthly KPIs.
• Contribute to continuous improvement initiatives, resolve customer issues effectively and maintain high standards of accuracy, professionalism and customer service.

About You

The ideal candidate will be organised, proactive and customer-focused, with excellent communication skills and the ability to manage multiple priorities in a busy sales environment.

Previous experience in sales support, internal sales, customer service, order processing or a similar commercial role would be beneficial. Experience within aviation, aerospace, engineering, industrial components or hardware distribution would be an advantage, although product-specific training may be available.

You should demonstrate:

• Strong telephone and written communication skills.
• Excellent organisational skills and attention to detail.
• A professional and customer-focused approach.
• The ability to prioritise workloads and meet deadlines.
• A collaborative attitude, with a proactive approach to problem-solving.