Aviation Guest Services & Operations Specialist

Signature Aviation Limited; Southampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Defined Contribution Company Pension -

Defined Contribution Company Pension -

Job summary

Signature Aviation is seeking a Guest Operations Specialist at the Southampton FBO to deliver a warm, professional welcome to guests and crew. You will provide concierge-style support from arrival to departure, arranging transport, catering and accommodation, while handling inquiries and resolving issues.

In addition to guest services, you will support airside operations and assist with aircraft handling and ground service tasks.

Qualifications

• 18 years or older and eligible to work in the UK.
• Must pass background, criminal, and airport checks.
• Must hold a valid UK driving licence.
• Front-of-house or ramp experience in aviation or hospitality preferred.

Responsibilities

• Welcome guests and crew with a warm, professional manner.
• Provide concierge-style support from arrival to departure.
• Arrange transport, catering and accommodation; handle inquiries.
• Maintain knowledge of services and local area; resolve issues.
• Support airside operations, including aircraft handling and ground services.

Skills

Interpersonal skills

Clear communication

Adaptable

Attention to detail

IT literacy

Microsoft Office

Word

Excel

PowerPoint

Language skills

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Signature Aviation is seeking a Guest Operations Specialist at the Southampton FBO to deliver a warm, professional welcome to guests and crew. You will provide concierge-style support from arrival to departure, arranging transport, catering and accommodation, while handling inquiries and resolving issues.

In addition to guest services, you will support airside operations and assist with aircraft handling and ground service tasks.