AV Technician

Encore Global; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Healthcare after 12 months

Employee volunteering program

Enhanced family leave provisions

Perkbox and EAP

Sick pay

Recognition scheme

Referral bonus

Career development

Access to advanced tech

Global opportunities

Long service program

Job summary

Encore Global in London, UK is seeking an Audio Visual Technician to support events with hands-on setup, operation, and breakdown of AV equipment.

You will work with event teams to ensure flawless delivery, maintain high service standards, and follow health and safety guidelines. 1 year of AV or related experience and customer service exposure preferred, with room for growth and access to advanced technology.

Qualifications

• High School Diploma or GCSE equivalent required.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Drive results by ensuring flawless event setup, operation and breakdown of basic AV equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with company safety measures and PPE requirements.
• Report health and safety issues to the onsite manager.
• Work as part of a team on larger scale projects when needed.
• Deliver world-class service, exceeding client expectations and maintaining good client relationships.
• Understand and apply company processes and complete paperwork accurately.

Skills

Customer service

Hospitality experience

Technical troubleshooting

Education

High School Diploma or GCSE

Job description

Audio Visual Technician

London, UK

£28,000 (dependent on experience)

Company Benefits for an AV Technician:

• Private Healthcare after 12 months service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or GCSE equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.