Senior AV Technician

WSH Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

50% discount across Searcys venues

Enrolment into Searcys pension scheme

Up to 33 days annual leave

Employee assistance program

Free meals on shift

Birthday off

Volunteer day off

Job summary

WSH Group is seeking a Senior Audio Visual Technician to join their team at 30 Euston Square. The role focuses on maintaining AV facilities, ensuring efficient operations, and providing flawless service to clients during events.

The ideal candidate will have strong skills in AV management, customer service, and technical troubleshooting. This full-time position offers industry-leading benefits, including up to 33 days of annual leave and various discounts across venues.

Qualifications

• Experience managing AV equipment in a professional setting.
• Strong customer service skills to engage with clients effectively.
• Ability to manage time efficiently and prioritize tasks.

Responsibilities

• Ensure AV facilities are maintained and prepared for events.
• Manage equipment inventory and report issues promptly.
• Oversee freelance technicians to provide excellent service.

Skills

AV equipment management

Customer service

Time management

Technical troubleshooting

Job description

Searcys are looking for a dynamic Senior Audio Visual Technician to join our team at30 Euston Square.

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.

This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.

As an AV Technician, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance program and qualified Mental Health First Aiders
• Meals are provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer/give back to the charity of your choice

Job Description

Job Type: Full Time, 45 Hours

Main Purpose: To provide a flawless service to the venues clients by ensuring the efficient upkeep of the AV facilities and maintenance of the stock and equipment. To ensure that all rooms are set to the exact requirements for events.

Qualifications

Summary of Key responsibilities:

• To work under the direction of the manager and effectively deputize for him/her as and when required which include:
• Assist the manager with the efficient upkeep of the AV facilities and maintenance/stock of equipment.
• To manage your time and that of the other venue technician (in addition to further techs which may be required on-site).
• To provide a flawless service to the venue’s clients; this will include advising on and then operating equipment, as required.
• To take responsibility for preparing the appropriate equipment and ensuring the room is set to the exact client requirements for the event.
• To liaise with RCGP and Searcys to ensure all AV and presentation equipment in the venue is kept in good working order and is properly maintained.
• To research and advise upon any equipment enhancements that will enhance the user experience in the room. To remain up-to-date technically with the latest techniques and equipment available.
• To organise any equipment fixes that need to be made and ensure the “work around” is maintained whilst equipment is being repaired. To ensure equipment is fixed as quickly and cost effectively as practicable.
• To ensure that between you and the AV technician all rooms are ready and in good order in time for client events.
• To manage any Freelance technicians on a “day-to-day” basis whilst they are working in the venue to ensure they are providing a flawless level of support to the venue clients.
• To liaise with RGCP and Searcys to ensure reporting is done, holidays and sickness are covered and that a productive working relationship is maintained with all stakeholders.

AV Operations:

• To continuously improve and innovate the service and guest experience via the implementation and maintenance of standards and procedures.
• To ensure the AV facilities are functioning and set-up for client use, especially on self-servicing spaces with built in AV where there is no dedicated AV technician present.
• Manage the inventory of all AV assets, including all spares, cables, connectors, accessories and adapters.
• To assist the upkeep of all AV assets and connectors on areas of operation. This includes, a formal review of all assets each year, split into major and minor checks, in accordance with manufacturer manual. Ie cleaning of cooling fans in projectors and other equipment.
• Carry out minor repairs/replacement such as repairs of floor/wall/equipment connectors.
• To ensure daily handovers are submitted and to elevate any issues as they occur.
• To ensure that storage locations, front of house setups and controls rooms are left in a tidy condition at the end of each day.
• Manage sundry resources such as batteries, lenses, consumables and uniforms with the AV Manager.
• To assist any Freelance technicians on a “day-to-day” basis whilst they are working in the venue to ensure they are providing a flawless level of support to the venue clients.
• To manage the venues Hybrid offering with regards to Pre-production and Operation of vMix and Crowdcomms Platform in conjunction with the AV Manager.

People:

• To attend any training courses that you are recommended to join, or that you feel would be beneficial to your career development.
• To periodically deliver on the job training sessions to junior team members.
• To ensure rising stars are being developed above and beyond current duties and that they form part of the department succession plan.
• Ensure performance reviews are carried out often and as determined by the company.
• Ensure any temporary staff receive adequate training and signoffs

Compliance and Administration:

• To ensure that all government legislation, regulations and licensable activities are adhered to, including but not limited to The Food Safety Act, Health and Safety at Work Act, Bribery Act, Premises License, GDPR, COSHH.
• Ensure all company and client policies and procedures are adhered to, including, but not limited to, Food Safety, HACCP, Health Safety, Security, Emergency Procedures, Personal Expenses, GDPR, IT, Allergens and Purchasing.
• Ensure department due diligence documentations are in order and up to date at all times.
• To act as a Health Food and Safety Champion and to attend any meeting in relation to it.
• To carry out any reasonable requests that are asked by senior management.