Senior AV Technician - EMEA

JacobsMassey AV Specialists; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Company benefits

Job summary

JacobsMassey AV Specialists is seeking an experienced Senior AV Technician for a London-based role supporting a high-profile corporate AV environment. The role combines technical AV support with live event delivery, team supervision, and day-to-day service coordination across meeting rooms and event spaces.

You will work closely with senior users and stakeholders, supervise onsite technicians, and coordinate workloads while traveling to other locations as required.

Qualifications

• Strong corporate AV and events experience with excellent troubleshooting skills.
• Ability to work directly with senior users and stakeholders.
• Coordinate workloads and resources and develop other technicians.
• Willingness to travel across locations including EMEA as needed.

Responsibilities

• Supervise and support a team of onsite AV Technicians.
• Oversee daily operation of meeting rooms, event spaces and conferencing technology.
• Act as escalation point for complex AV faults and service issues.
• Coordinate technical resources across meetings, events and other business requirements.
• Provide hands-on event support when additional technical expertise is required.
• Manage team rotas, workload, holiday requests and resource planning.
• Maintain relationships with users, stakeholders and service partners.
• Monitor service performance and contribute to operational reviews.
• Produce documentation including SOPs, technical guidance and training material.
• Support incident management and ensure issues are followed through to resolution.
• Assist onboarding, compliance and administration relating to technical resources.
• Support operational reporting, purchasing and billing as required.
• Identify opportunities to improve processes through new technology and automation.

Skills

Corporate AV

Meeting room tech

Video conferencing

Live events

Troubleshooting

Team leadership

Resource coordination

Tools

AV equipment

Job description

We are looking for an experienced Senior AV Technician to join a high-profile corporate AV environment in London.

This is a senior, hands-on position combining technical AV support, live event delivery, team supervision and day-to-day service coordination. You will work across meeting rooms, collaboration spaces, video conferencing facilities and event spaces, while also acting as a technical escalation point for other members of the onsite team.

The successful candidate will have strong corporate AV and events experience, excellent troubleshooting skills and the confidence to work directly with senior users and stakeholders.

Alongside your technical responsibilities, you will help coordinate workloads and resources, support the development of other technicians and contribute to the continued improvement of the AV service.

The role will also involve travel to support AV services and requirements across other locations, so candidates should be comfortable travelling when required. The original role specifies a London base with travel and responsibility across EMEA sites.

A keen interest in new and emerging technology, including AI and automation, would also be advantageous.

Salary: Competitive + Company Benefits

Key Responsibilities

• Supervise and support a team of onsite AV Technicians.
• Oversee the daily operation of meeting rooms, event spaces and conferencing technology.
• Act as an escalation point for more complex AV faults and service issues.
• Coordinate technical resources across meetings, events and other business requirements.
• Provide hands-on event support when additional technical expertise is required.
• Manage team rotas, workload, holiday requests and resource planning.
• Maintain strong relationships with users, stakeholders and other service partners.
• Monitor service performance and contribute to operational reviews.
• Produce documentation including SOPs, technical guidance and training material.
• Support incident management and ensure issues are followed through to resolution.
• Assist with onboarding, compliance and administration relating to technical resources.
• Support operational reporting, purchasing, billing and other service administration where required.
• Identify opportunities to improve processes through new technology and automation.

About You

You will be an experienced AV professional who has progressed beyond a purely technical position and is comfortable taking responsibility for both people and service delivery.

You should have strong experience with corporate AV environments, meeting room technology, video conferencing and live events, alongside the ability to troubleshoot technical issues confidently.

Previous experience supervising or leading AV Technicians is important, as the position includes direct line-management responsibilities.

You will also need excellent communication and stakeholder-management skills, a proactive approach to service improvement and the ability to work effectively within a high-profile corporate environment.

Working Pattern

The position is based in London, with some travel required.