Audio Visual Technician Encore Full-Time Contract

Production Futures Limited; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Enhanced family leave provisions

Perkbox and Employee assistance Programme

Company sick pay

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Long Service Programme

Job summary

A leading audio-visual service company in Greater London seeks an AV Technician. You will work at top venues, handling setup and operation of audio-visual equipment for events. Responsibilities include troubleshooting technical issues, ensuring excellent customer service, and maintaining compliance with health and safety standards. Experience in the service or hospitality industry is preferred, along with familiarity in AV/live events. Join us to help create memorable experiences with cutting-edge technology.

Qualifications

• Previous experience in audio-visual roles or educational environment.
• Ability to troubleshoot technical issues with equipment.
• Experience in customer service roles is crucial.

Responsibilities

• Assist in setup, operation, and breakdown of audio-visual equipment.
• Deliver world-class customer service to clients.
• Adhere to health and safety regulations during events.

Skills

Customer service

Technical troubleshooting

Communication

Education

Experience in AV / Live events

Experience in Service and Hospitality industry

Job description

£27,000 to £29,000 (dependent on experience)

Company Benefits for an AV Technician:

• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility as an AV Technician:

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results- Ensures a flawlessly executed event through accurate and timely set up, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service- Strives to exceed the expectations and needs of internal and external customers.
• Values People- Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Do the Right Thing- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture- Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalize invoices.

What you bring with you as an AV Technician:

• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience in AV / Live events would be preferred
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.