AV Systems Engineer

Convene LLC; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a passionate AV Systems Engineer to enhance workplace collaboration through cutting-edge technology. This role involves maintaining and optimising integrated AV systems, ensuring seamless communication across various venues. The ideal candidate will thrive in a dynamic environment, driving innovation and providing exceptional service. With a strong focus on professional development and a commitment to diversity and inclusion, this position offers a unique opportunity to shape the future of collaborative technology. Join a team that values creativity and empowers employees to make a significant impact.

Benefits

401K with employer match

Financial wellness education

Life insurance

Transit incentives

Generous paid time off

Employee Assistance Program

Parental Leave

Professional development support

Community give-back initiatives

Qualifications

• 4+ years of hands-on experience with complex AV systems.
• Expert in troubleshooting and commissioning advanced AV setups.

Responsibilities

• Drive innovation in maintaining and optimising AV systems.
• Collaborate with Operations team and external partners.

Skills

AV systems troubleshooting

Problem-solving

Customer service

Collaboration

Education

Relevant technical certifications

Tools

Shure MXA/ULX/Axient Products

AnalogWay Switchers

Mersive Solstice

Yamaha Digital Consoles

Job description

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Join our team

We are rethinking the workplace experience.

We are a global leader in future-of-work solutions, bringing a hospitality-driven experience to the workplace. We serve as a partner, not just a place, for our clients and members, offering concierge-style services, dedicated support teams, and in-house resources, allowing our clients and members to focus on what they do best.

The passion our company has for creating impactful work experiences for our clients extends to all of our employees as well. If you’re interested in helping us provide inspiring and unforgettable moments, consider joining our team.

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Hospitality-driven

Convene is first and foremost a hospitality company that operates within the meeting, event, and shared workplace industries. We create inspiring destinations for clients, members, and landlords to meet, work, and host experiential events.

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Focused on innovation

Our clients’ evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If you’re a creative problem solver who doesn’t settle for “good enough,” you’ll feel at home here.

We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training.

Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life.

We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow.

Diversity & inclusion

At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment.

Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Shape the Future of Collaborative Technology as an AV Systems Engineer!

Join our rapidly expanding team and be at the forefront of revolutionising how we connect and collaborate. We're seeking a passionate, full-time AV Systems Engineer to play a crucial role in maintaining and optimising our cutting-edge integrated AV systems. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace and contribute to seamless communication across our portfolio. The AV Systems Engineer will report directly to the AV Systems Manager.

What You'll Do:

• Drive Innovation: Dive into troubleshooting and maintaining state-of-the-art AV systems, ensuring our teams have the tools they need to succeed.
• Own Solutions: Manage and resolve support requests through our streamlined internal ticketing system, providing exceptional service and minimising disruptions.
• Collaborate & Grow: Partner with our on-site Operations team and external Integration partners, expanding your expertise and building valuable relationships.
• Stay Ahead of the Curve: Continuously learn and master the latest integrated AV technologies, positioning yourself as a leader in the field.
• Make a Real Impact: Play a vital part in keeping our systems running smoothly, empowering our teams to achieve their goals.

What We Look For:

• 4+ years of hands-on experience with complex AV systems.

Key Tech Proficiency:

• Shure MXA/ULX/Axient Products
• AnalogWay Switchers (Pulse, Quick-Vu and Aquilon)
• Mersive Solstice
• Yamaha Digital Consoles (TF/QL-Series)
• AVoIP core concepts and understanding of AVoIP systems
• Troubleshooting & Commissioning: Expertly diagnose, resolve, and commission advanced AV setups.
• Network & Code Management: Understanding of network topology and ability to manage AV code.
• Installation Skills: Proficient in installing speakers, displays, cameras, and cabling.
• Certifications Preferred:
• Service-Oriented Mindset: Dedicated to delivering exceptional service to stakeholders and clients.
• Physical Capabilities: Ability to lift 50lbs, climb ladders, and perform overhead installations & visual acuity to terminate cables.

Flexibility: Willingness to be onsite daily across our UK venues and travel occasionally as needed.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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Describe a complex AV system troubleshooting scenario you encountered, including the steps you took to diagnose the issue and the solution you implemented. Which specific technologies listed in the qualifications were involved? *

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Awards and recognitions

• Best Small & Medium Workplaces, Fortune Magazine | 2018, 2020
• Best Workplaces in New York, Fortune Magazine | 2017, 2019, 2020, 2021
• Best Workplaces in the Meetings Industry, Meetings & Conventions Magazine | 2018
• Top Companies - Startups, LinkedIn | 2017
• 5000 Fastest Growing Private Companies, Inc. Magazine | 2017-2019, 2024
• Best Places to Work for Midsize Companies in NY, BuiltIn NY | 2022
• Best Places to Work Boston, Chicago, Philadelphia, BuiltIn | 2023

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