AV Support Technician

Pinsent Masons; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Pinsent Masons is seeking an AV Support Technician in London on-site. You will deliver a comprehensive AV service across meeting rooms, collaboration spaces and events, serving as the go-to technical expert for AV support and continuous improvement.

The role requires hands-on experience with Teams Rooms and video conferencing, plus strong customer service skills and the ability to troubleshoot AV systems in a fast-paced professional environment.

Qualifications

• Experience supporting AV technologies in corporate or professional services environments.
• Excellent customer service and client-facing skills.
• Hands-on experience with Microsoft Teams Rooms and video conferencing technologies.
• Knowledge of AV components: displays, microphones, cameras, control systems, wireless presentation tech.
• Experience diagnosing audio, video, presentation and connectivity issues.
• Experience supporting live meetings, conferences, webinars or client events.

Responsibilities

• Deliver comprehensive AV services across meeting rooms, collaboration spaces and events.
• Act as trusted technical expert and main contact for AV support and service delivery.

Skills

Customer service

Teams Rooms

AV systems

Troubleshooting

Live events

Maintenance & upgrades

Job description

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Job Description

AV Support Technician

London – On Site

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.

We are recruiting an AV Support Technician to be responsible for the delivery of a comprehensive, efficient and client-focused AV service across our meeting rooms, collaboration spaces and event environments.

The role sits within our Technology Services team in London and offers the opportunity to support a broad range of technologies, high-profile meetings, conferences, client events and collaboration services across the firm. The successful candidate will become a trusted technical expert and go-to contact for AV support, helping to drive exceptional service delivery and continuous improvement.

This role is 5 days a week on site and our standard working pattern for this role is a shift rota between 07:00 and 19:00, Monday to Friday (35 hours per week). Flexibility for occasional out of hours and weekend support is required.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Experience supporting AV technologies within corporate, professional services or enterprise environments.
• Exceptional customer service skills
• Hands‑on experience supporting Microsoft Teams Rooms and video conferencing technologies.
• Knowledge of AV systems including displays, microphones, cameras, control systems and wireless presentation technologies.
• Experience troubleshooting audio, video, presentation and connectivity issues.
• Experience supporting live meetings, presentations, conferences, webinars or client events.
• Experience carrying out preventative maintenance, firmware updates and AV system upgrades.

Our strength lies in our differences.

We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.