AV Event and Conference Technician

Prospero Integrated; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prospero Integrated are hiring an experienced Event and Conference Technician to join their London team, taking full responsibility for on-site technical support in events spaces, conference rooms and video conferencing environments.

You will work with AV and video conference systems (Zoom, Cisco, Polycom), ensuring smooth operation, pre-event testing and proactive fault finding. A professional, client-facing attitude and flexible shifts, including out-of-hours events, are essential.

Qualifications

• Experience supporting events in AV and VC environments.
• Strong customer service and client-facing skills.
• Ability to troubleshoot and resolve AV/VC issues quickly.

Responsibilities

• Setup/operation of events spaces including auditorium presentations.
• Video conference setup and support across Zoom, Cisco, Polycom systems.
• Manage video calls from booking to completion with testing prior to events.
• Assist Livestreaming team as required and support end users.

Skills

Audio Visual

Video Conferencing

Teamwork

Customer service

Problem solving

Tools

Zoom

Cisco

Polycom

Job description

Prospero Integrated are working with a leading global audio visual integrator, who provide AV and event services across multiple client partnerships, globally.

They have an immediate opening for an experienced Event and Conference Technician to be a key part of their London team by taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

• Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls.
• Proficient in audio, Video and lighting equipment both digital and analogue.
• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event.
• Prepare equipment for future events and meetings as required.
• Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
• 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building.
• Audio Visual support to other areas of the business when required; this could be setting up PA's or assisting with presentations in meeting rooms.
• Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface.
• To be an ambassador - approach and professionalism is extremely important.
• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom.
• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.
• Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.
• Attend other sites as required (this includes outside of London).
• Support the Livestreaming team as required.
• Proactively train and support end users as required.
• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate.
• Prepare equipment for events and meetings as required.
• Assist with high level audio/visual quality of presentations - optimisation of content aspect ratios/resolutions and file formats to suit space.
• Working any rotational shift basis as required.