Event and Conference Technician

proAV; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

proAV is seeking an experienced Event and Conference Technician in London to join our team. This role involves providing technical onsite support for events, managing video conferencing setups, and ensuring excellent customer service.

The successful candidate will be skilled with AV technologies and have the ability to work under pressure while liaising with clients. A flexible working approach is required due to the rotational shift patterns.

Join proAV and be part of a dedicated team in a growing global company.

Qualifications

• Experience in AV and event support required.
• Ability to manage video calls and technical equipment.
• Outstanding interpersonal skills for client dealing.

Responsibilities

• Setup and operation of integrated event spaces.
• Manage video/audio conference setup and support.
• Provide preventative maintenance for AV equipment.

Skills

Customer service skills

Proficiency in audio, video and lighting equipment

Ability to work calmly under pressure

Excellent communication skills

Tools

Zoom

Cisco

Polycom systems

Microsoft Office

Job description

About the Role

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Event and Conference Technician to be a key part of our London team, representing proAV, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls.
• Proficient in audio, Video and lighting equipment both digital and analogue.
• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile event.
• Prepare equipment for future events and meetings as required.
• Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
• 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building.
• Audio Visual support to other areas of the business when required; this could be setting up PA’s or assisting with presentations in meeting rooms.
• Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface.
• To be an ambassador - approach and professionalism is extremely important.
• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom.
• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.
• Liaison with help desk & operations team to arrange backup support when required.
• Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.
• Attend other sites as required (this includes outside of London).
• Support the Livestreaming team as required.
• Proactively train and support end users as required.
• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate.
• Prepare equipment for events and meetings as required.
• To be fully competent with all installed & portable technologies.
• Provide support on an individual basis to users at all levels of seniority.
• Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space.
• Attend and remain on station for important events where required.
• Working any rotational shift basis as required.
• Administration necessary to support the role including email correspondence using professional language and decorum.

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-­art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family-friendly policies and practices. We encourage all to apply.