AV Service Desk Specialist – Tech Support & Ticketing

Unifiedsupport; Thatcham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

BUPA Health care

Dental cover

28 days holiday

Auto-enroll pension

Job summary

Unifiedsupport is seeking a Technical Service Desk Support Specialist for our Maidenhead office. You will handle inbound fault tickets, log and triage requests, and support AV and IT systems with a customer-focused approach.

You will assist with the deployment and troubleshooting of AV hardware and software, manage 1st/2nd line support, and maintain accurate service desk records. Training will cover AV elements; IT certifications are a plus.

Qualifications

• Strong customer service experience and clear communication.
• Experience with ticket logging and admin tasks.
• Interested in IT/AV技術; IT certifications are a plus.

Responsibilities

• Inbound fault ticketing and directing the helpdesk for AV equipment.
• Oversee internal IT systems and assets; assist with upgrades and fixes.
• Prepare AV hardware ahead of project installation; ensure items are configured.
• 1st and 2nd line support within SLA; provide phone/email support.
• RM A management and reporting; maintain tidy service department.
• Support office relocations and stay updated on latest technologies.

Skills

Strong customer service

Clear communication

Ticket logging

Admin skills

IT support

Attention to detail

Willingness to learn

Tools

CRM

MS Teams

MS Office

Excel

Job description

Unifiedsupport is seeking a Technical Service Desk Support Specialist for our Maidenhead office. You will handle inbound fault tickets, log and triage requests, and support AV and IT systems with a customer-focused approach.

You will assist with the deployment and troubleshooting of AV hardware and software, manage 1st/2nd line support, and maintain accurate service desk records. Training will cover AV elements; IT certifications are a plus.