AV Account Manager

Northamber PLC; Basingstoke; Presencial; GBP 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Uncapped commission

Pension scheme

Career progression

Descripción de la vacante

Northamber PLC in the United Kingdom seeks an experienced AV Account Manager to join our office-based distribution sales team. You will manage and grow relationships with reseller partners, while developing new business opportunities in the AV market.

The role focuses on solution-based selling, maintaining CRM records, and collaborating with logistics, purchasing, and marketing to ensure smooth order processing and excellent customer service.

Formación

• Proven experience in B2B AV sales, ideally within distribution or vendor environments.
• Strong knowledge of professional AV technologies (displays, projection, video conferencing, digital signage).
• Excellent communication and relationship-building skills.

Responsabilidades

• Manage a portfolio of existing AV reseller and integrator accounts, ensuring strong relationships and customer satisfaction.
• Identify upselling and cross-selling opportunities across product ranges and vendors.
• Proactively identify new reseller accounts and onboard them.
• Achieve and exceed monthly sales and margin targets; prepare competitive quotations and negotiate pricing.
• Maintain accurate CRM records of all customer interactions, opportunities, and forecasts.

Conocimientos

B2B AV sales

Account management

CRM

Negotiation

Relationship building

MS Office

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Overview

We are seeking an experienced and commercially driven AV Account Manager to join our office-based distribution sales team. The successful candidate will play a key role in managing and growing relationships with existing reseller partners, while developing new business opportunities within the professional Audio-Visual (AV) market.

This position is ideal for a motivated sales professional who thrives in a fast-paced distribution environment, with a passion for AV technology, customer service excellence, and solution-based selling.

Key Responsibilities

• Account Management
  • Manage a portfolio of existing AV reseller and integrator accounts, ensuring strong relationships and customer satisfaction.
  • Proactively identify upselling and cross-selling opportunities across product ranges and vendors.
  • Maintain regular contact with customers through calls, emails, and virtual meetings to understand business needs and project requirements.
• New Business Development
  • Identify, qualify, and onboard new reseller accounts.
  • Actively prospect and engage with potential partners to expand market share and revenue streams.
• Sales & Commercial Activity
  • Achieve and exceed monthly sales and margin targets.
  • Prepare competitive quotations and negotiate pricing within approved frameworks.
  • Maintain accurate CRM records of all customer interactions, opportunities, and forecasts.
• Product Knowledge & Vendor Liaison
  • Develop a strong understanding of the AV product portfolio, including displays, projection, collaboration systems, control, and signal management.
  • Work closely with vendor partners and internal product specialists to ensure customer solutions are technically sound and commercially viable.
  • Keep up to date with new technologies, promotions, and industry developments.
• Internal Collaboration
  • Coordinate with logistics, purchasing, marketing, and technical teams to ensure smooth order processing and customer satisfaction.
  • Provide feedback to product and marketing teams on market trends, customer feedback, and competitive activity.

Skills & Experience Required

• Proven experience in B2B AV sales, ideally within a distribution or vendor environment.
• Strong knowledge of professional AV technologies (displays, projection, video conferencing, digital signage, etc.).
• Excellent communication and relationship-building skills.
• Strong negotiation and commercial awareness.
• Comfortable working with CRM systems and Microsoft Office applications.
• Self-motivated with a proactive approach to achieving targets.
• Ability to thrive in a collaborative team environment.

Desirable Attributes

• Experience working with key AV brands and vendors.
• Knowledge of the UK reseller and systems integrator landscape.
• Familiarity with IT/AV convergence and Unified Communications markets.
• A genuine passion for technology and providing exceptional customer service.

Benefits

• Competitive salary and uncapped commission structure.
• Pension scheme and other company benefits.
• Career progression and professional development opportunities.
• Supportive, team-oriented office environment