Autonomous GM - Leisure Center, Drive Growth and Team

Flow Sports Personnel Ltd; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

You will join Flow Sports Personnel Ltd as a General Manager, responsible for running one of their busy centres in Northampton. You will create a safe, fun, and vibrant environment for your team and customers, while driving overall performance.

You will own the budget and KPIs across four revenue streams and have the autonomy to shape operational standards, coaching your team to deliver outstanding service and growth.

Qualifications

• Minimum 18 months hands-on General Manager experience in leisure, hospitality or retail.
• Delivers best-in-class operational standards and guest experience.
• Proven ability to optimise sales and performance of a business unit.
• Demonstrates coaching, developing and progressing team members.
• Shows empathy and a compassionate approach with staff and customers.
• Resilient, flexible and adaptable to a fast-paced environment.
• Willing to work nights and weekends.

Responsibilities

• Run one busy centre with end-to-end accountability for operations.
• Create a safe, fun and vibrant environment for team and customers.
• Drive financial and commercial performance across four revenue streams.
• Lead, motivate and coach the team to deliver outstanding service.

Skills

GM experience

Operational excellence

Sales optimization

People development

Empathy & compassion

Resilience & adaptability

Night/weekend availability

Job description

You will join Flow Sports Personnel Ltd as a General Manager, responsible for running one of their busy centres in Northampton. You will create a safe, fun, and vibrant environment for your team and customers, while driving overall performance.

You will own the budget and KPIs across four revenue streams and have the autonomy to shape operational standards, coaching your team to deliver outstanding service and growth.