Automotive Tech Helpdesk Advisor – On‑Site Support Expert

The AA; Oldbury; On-site; GBP 35,000; Full time

Benefits offered by this job

25 days annual leave

Free AA breakdown membership

Employee discount scheme

Work save pension scheme

Job summary

A leading automotive services provider is seeking a Technical Helpdesk Advisor in Oldbury. In this role, you will provide technical support and advice to customers, ensuring effective resolutions to breakdowns. The ideal candidate has NVQ qualifications in vehicle maintenance and strong problem-solving skills. This full-time position offers a salary of £35,000, with various benefits including 25 days annual leave and employee discounts.

Qualifications

• Hold NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair.
• Demonstrated experience in the Motor Vehicle Repair Industry.
• Ability to communicate complex information simply.

Responsibilities

• Provide technical support and advice to customers over the phone.
• Utilise in-house systems for accurate records.
• Deliver exceptional customer service.

Skills

Mechanical Qualifications

Problem Solving

Communication

Flexibility

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

A leading automotive services provider is seeking a Technical Helpdesk Advisor in Oldbury. In this role, you will provide technical support and advice to customers, ensuring effective resolutions to breakdowns. The ideal candidate has NVQ qualifications in vehicle maintenance and strong problem-solving skills. This full-time position offers a salary of £35,000, with various benefits including 25 days annual leave and employee discounts.