Service Executive Supervisor: Lead Auto Service Team

Hedin Automotive London Ltd; Bromley; Hybrid; GBP 47,000 - 53,000; Full time

Benefits offered by this job

OTE circa £50k

25 days annual leave

Life insurance

Employee assistance program

Vehicle service discounts

Pension plan

Job summary

Mercedes-Benz West Bromley is seeking an experienced Service Executive Supervisor to lead the service team and ensure exceptional customer service throughout the journey. You will act as the main point of contact for customers, coordinating service activities and maintaining high standards of service delivery.

The role requires strong leadership, frontline customer interaction, and proficiency with CRM and service management tools.

Qualifications

• Experience supervising an aftersales service team.
• Proven experience in a busy automotive department.
• Excellent organizational skills under high-pressure environments.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes.
• Liaise with technicians to provide time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and upsell additional repairs to customers.
• Supervise and support the wider service executives providing leadership and guidance.

Skills

Team supervision

Customer service

CRM software

Service management

Communication

Job description

Mercedes-Benz West Bromley is seeking an experienced Service Executive Supervisor to lead the service team and ensure exceptional customer service throughout the journey. You will act as the main point of contact for customers, coordinating service activities and maintaining high standards of service delivery.

The role requires strong leadership, frontline customer interaction, and proficiency with CRM and service management tools.