Automotive Service Quality Specialist

Dekra Automotive Ltd; High Wycombe; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Holiday buy & sell scheme

Private health insurance

Pension contribution

Employee referral scheme

EV salary sacrifice scheme

Eye test vouchers

Employee Assistance Programme

Job summary

DEKRA Automotive Ltd seeks an Automotive Repair Quality Specialist to support Volkswagen Group's Authorized Repairer network, diagnosing complex vehicle issues and ensuring repairs meet high standards.

You will review cases, collaborate with retailers and manufacturer specialists, and apply hands-on diagnostic expertise to reduce repeat inquiries and enhance customer experience across the retailer network.

Qualifications

• Proven diagnostic ability across vehicle systems with emphasis on electrical/electronic systems.
• Experience in vehicle repairs and repair quality control practices.
• Good verbal and written communication, high attention to detail.
• Familiarity with Microsoft Office applications and structured problem solving.

Responsibilities

• Provide expert guidance and remote support to assist retailers with technical issues and process adherence.
• Collaborate with workshop technicians and manufacturers' technical support teams via defined channels.
• Support solution development to reduce inbound contact and improve repair quality.
• Demonstrate commitment to DEKRA Automotive Ltd's Environmental & Quality Management System.

Skills

Electrical systems

Vehicle repairs

Communication skills

Attention to detail

Microsoft Office

Time management

Process driven

Customer focus

Tools

ELSA

ODIS

Job description

Automotive Service Quality Specialist

Location: Volkswagen Group's National Learning Centre, Wymbush
Salary: Up to £42,500 DOE
Contract: Permanent, Full time
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

Do you want to boost the future towards a safe, secure and sustainable world

At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.

We anticipate technical developments early on and drive industry transformation as thought leaders.

For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.

Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.

A Day in the Life and the Impact You'll Make:

As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards.

Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands‑on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.

What you will be doing:

• Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
• Work closely with the Retailers' technicians and the manufacturers' existing technical support team via specified communication channels.
• With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
• Demonstrate a personal commitment to DEKRA Automotive Ltd's Environmental & Quality Management System.

What You'll Bring:

In order to be successful in this role you must have:

• Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
• Wide experience in all aspects of vehicle repairs.
• Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
• Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
• Confident in technical concern resolution and warranty procedures.
• Very good verbal and written communication skills with high attention to detail
• Very good Computer skills familiarity with the Microsoft Office Suite of applications
• A process driven individual that can both adhere to and simplify complexity.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Experience with a high-performing, collaborative, constructive peer group is a positive.
• Good business acumen and customer focused

What You’ll Receive for the Value You Bring:

• 25 days annual leave plus bank holidays
• Holiday buy and sell scheme
• Private health insurance
• Pension contribution
• Employee referral scheme
• Electric vehicle salary sacrifice scheme
• Eye test vouchers
• Employee Assistance Programme (EAP)

At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.

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